Experienced Full Stack Customer Service Specialist II – EFAST2 System Support for Employee Benefit Plans

Join the Team at blithequark: Where Meaningful Contributions Meet Rewarding Careers

Are you passionate about delivering exceptional customer service and making a personal impact? Do you have a knack for problem-solving and a keen interest in employee benefit plans? Look no further than blithequark, where we're seeking a highly skilled Customer Service Specialist II to support our ERISA Filing Acceptance System 2 (EFAST2). As a key member of our team, you'll have the opportunity to work on challenging projects, grow your career, and make a real difference in the lives of employee benefit plan administrators and others.

About EFAST2 and Our Mission

The EFAST2 system is a critical tool used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These forms must be filed each year for employee benefit plans to satisfy annual reporting requirements under the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Code. At blithequark, we're committed to providing expert customer service to support these plans and ensure compliance with regulatory requirements.

How You'll Make an Impact as a Customer Service Specialist II

As a Customer Service Specialist II at blithequark, you'll play a vital role in delivering exceptional service to our customers. Your key responsibilities will include:

• Consistently demonstrating effective telephone communications with the EFAST2 filing public, providing clear and concise information to callers
• Exhibiting strong problem-solving capabilities to resolve complex issues and concerns
• Working independently with accurate results that meet contractually required performance standards
• Receiving and utilizing regular feedback from supervisors and quality team for continuous improvement
• Maintaining a positive attitude and working well under pressure, even during hours of limited coverage
• Escalating complex questions to more experienced specialists and government agencies, as needed
• Using software applications to receive calls, document questions and responses, and access resources

What You'll Need to Succeed

To excel as a Customer Service Specialist II at blithequark, you'll need:

Education and Experience

• High School Diploma/GED
• 1+ year of related experience in a call center or helpdesk environment

Security Clearance and Technical Skills

• Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
• Minimum of 20 WPM typing speed
• Excellent written and verbal English skills, with professional phone demeanor and email etiquette
• Ability to acquire knowledge quickly through self-directed learning and individual training
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams

Preferred Skills

• Working experience with Salesforce (or other CRM) and a knowledge base or content management system

Our Work Environment and Culture

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Here are just a few highlights:

• Remote or hybrid work arrangements available, with adequate and reliable internet connection required
• Computer provided by blithequark
• Monday through Friday, 10:30 AM to 7:00 PM CT (excluding federal holidays)

Benefits and Perks

We offer a comprehensive benefits package to support your well-being and career growth, including:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities, including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays to rest and recharge

Why Join blithequark?

At blithequark, we're passionate about making a positive impact in the lives of our customers and our community. Here are just a few reasons why you should consider joining our team:

• Opportunity to work on challenging projects and make a real difference
• Collaborative and supportive work environment
• Professional growth opportunities and career development
• Comprehensive benefits package and perks

How to Apply

If you're a motivated and customer-focused professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark.

Don't miss this chance to be part of a dynamic team and make a difference in the lives of employee benefit plan administrators and others. Apply now and start your rewarding career at blithequark!