**Experienced Full Stack Customer Service Representative – Overnight Loan Approvals and Customer Support**

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic setting where no two interactions are the same? If so, we invite you to join blithequark as a seasoned Customer Service Representative, specializing in overnight loan approvals and customer support. At blithequark, we're dedicated to revolutionizing the financial services industry by providing innovative solutions that empower individuals to achieve their goals. As a key member of our remote team, you'll play a vital role in helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility. **About blithequark** blithequark is a forward-thinking organization that's committed to making a positive impact on the lives of our customers. We're a team of passionate professionals who share a common goal: to provide exceptional service, drive growth, and foster a culture of innovation. Our remote work environment offers the flexibility and autonomy you need to thrive, while our comprehensive training programs ensure you have the skills and knowledge required to excel in your role. **Responsibilities and Duties** As a Customer Service Representative at blithequark, you'll be responsible for: * Making outbound and receiving inbound calls to engage with customers, address their concerns, and provide personalized solutions * Consistently and accurately documenting all information pertaining to accounts, ensuring seamless communication and efficient issue resolution * Utilizing basic business math to solve problems and make informed decisions * Communicating clearly, concisely, and effectively with customers, both verbally and in writing * Maintaining a professional demeanor, demonstrating sensitivity, tact, and empathy when interacting with customers * Following written and/or verbal instructions, adhering to laws, rules, regulations, policies, and procedures * Processing card payments accurately and efficiently * Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems * Reviewing applicants to evaluate their eligibility for loan, ensuring compliance with regulatory requirements * Following up with customers to clarify important points, ensuring a smooth and transparent process * Finalizing loan details and keeping customers informed about their obligations and responsibilities * Staying up-to-date with lending and other financial services, ensuring you're equipped to provide expert guidance and support * Creating and renewing records, maintaining accurate and organized documentation * Identifying customer needs, exploring all options available to customers, and providing tailored solutions * Working in a fast-paced, team-oriented environment, adapting quickly to changing company needs * Multi-tasking by speaking with customers and typing notes simultaneously, ensuring seamless communication and efficient issue resolution * Meeting monthly individual goals as set by management, driving performance and excellence in your role **Required Skills** To succeed in this role, you'll need: * Excellent Customer Service skills, with a passion for delivering exceptional service in a fast-paced environment * Exceptional verbal and written communication skills, with the ability to communicate clearly and effectively with customers * Ability to remain calm and courteous under pressure, navigating tense situations with ease * Proficient use of technology, including computers, software applications, and phone systems * Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions **Preferred Education and/or Experience** While a minimum of a High school diploma/GED is required, we encourage candidates with relevant experience and education to apply. If you have a background in customer service, finance, or a related field, we'd love to hear from you. **Technical Skills** As a Customer Service Representative at blithequark, you'll need to be proficient in: * MS: Word, Excel, PowerPoint, and Outlook * Internet and cloud-based storage, with the ability to navigate and utilize these tools effectively **Working Conditions / Physical Demands** This role requires: * Sitting for long periods of time, talking, and listening constantly * Ability to work a 3rd shift schedule, with hours from 11:00 pm to 7:00 am * Fully remote work environment after the initial 1-week training period, with training taking place from 8:00 am to 5:00 pm, Monday to Friday **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As a Customer Service Representative, you'll have access to: * Comprehensive training programs, designed to equip you with the knowledge and skills required to excel in your role * Ongoing coaching and feedback, ensuring you're meeting your goals and exceeding expectations * Opportunities for career advancement, with a clear path for progression and growth within the organization * A dynamic and supportive work environment, where you'll be encouraged to share your ideas and contribute to the success of the team **Compensation, Perks, and Benefits** As a valued member of the blithequark team, you'll enjoy: * Competitive compensation and benefits package, designed to recognize your hard work and dedication * Comprehensive health insurance, including medical, dental, and vision coverage * Generous paid time off, including vacation days, sick leave, and holidays * Access to a range of employee perks and discounts, including gym memberships, meal delivery services, and more **Conclusion** If you're a customer-focused professional with a passion for delivering exceptional service, we invite you to join blithequark as a seasoned Customer Service Representative. With a dynamic work environment, comprehensive training programs, and opportunities for career growth and development, we're the perfect fit for anyone looking to take their career to the next level. Apply now to join our team and start making a difference in the lives of our customers! Apply for this job