**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

Are you a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses navigate the complexities of cloud and data application development? Do you thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we invite you to join the esteemed team at blithequark as a Manager, Customer Solutions Architect. **About blithequark** blithequark is a pioneer in the tech industry, having been the first large bank to go all-in on the public cloud. Our journey has been marked by innovation, risk-taking, and a commitment to delivering cutting-edge solutions that meet the evolving needs of our customers. We've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable achievements such as Capital One Eno. **Our Team's Achievements** Our teams have built and battle-tested new capabilities to meet the needs of our customers. We've open-sourced several of the software tools we built, including Cloud Custodian and Hygieia, and forged new partnerships with other digital leaders, such as Microsoft. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. **Role Overview** As a Manager, Customer Solutions Architect at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to identify customer pain points and desired business outcomes. Your expertise will be essential in shaping the customer and solutions-focused skills of your team, and you will be responsible for cultivating trust and building relationships with customers. **Key Responsibilities** As a Manager, Customer Solutions Architect, your key responsibilities will include: * Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities. * Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serving as a knowledge resource and escalation point for coworkers and customers. * Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Leading high customer satisfaction through the use of data and proactive solutions. * Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions. * Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Developing and maintaining technical support procedures and policies. * Building credibility and trust within the team and with our business customers and stakeholders. * Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects. * Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop. **Essential and Preferred Qualifications** To be successful in this role, you will need to possess the following essential and preferred qualifications: * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications Preferred qualifications include: * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Strong technical skills, including cloud services, data clouds, and data manipulation languages * Excellent communication and interpersonal skills, with the ability to build trust and relationships with customers * Strong problem-solving and analytical skills, with the ability to identify and mitigate risks * Ability to work autonomously and lead cross-functionally to achieve organizational objectives * Strong business acumen, with the ability to understand customer needs and develop solutions that meet those needs * Ability to stay current with new technology options and products, and evaluate which ones would be a good fit for the customer or even a good fit for blithequark to develop **Career Growth Opportunities and Learning Benefits** As a Manager, Customer Solutions Architect at blithequark, you will have opportunities to grow your leadership skills, develop new skills, and make strong contributions in architecture transformation discussions. You will also have access to a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. **Work Environment and Company Culture** blithequark is a dynamic and innovative company that is passionate about delivering exceptional customer experiences. Our company culture is built on the principles of collaboration, creativity, and entrepreneurship, and we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. **Compensation, Perks, and Benefits** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount blithequark is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Remote (Regardless of Location): $170,700 - $194,800 for Manager, Solutions Architecture (SWSA50) Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. **Conclusion** If you are a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses navigate the complexities of cloud and data application development, we invite you to join the esteemed team at blithequark as a Manager, Customer Solutions Architect. Apply now to take the first step towards a rewarding and challenging career with a dynamic and innovative company that is passionate about delivering exceptional customer experiences. Apply for this job