**Experienced Remote Customer Service/Call Center Representative – Alarm Monitoring Services Expert**
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join the dynamic team at blithequark, a leading provider of alarm monitoring services, as a Remote Customer Service/Call Center Representative. In this role, you will be the first point of contact for our customers, responding to emergency signals, processing account changes, and providing top-notch support. If you're looking for a challenging and rewarding career opportunity with a forward-thinking organization, we encourage you to apply.
**Why Choose blithequark?**
At blithequark, we're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. As a Remote Customer Service/Call Center Representative, you can expect:
* A competitive hourly rate of up to $17.49 per hour
* Access to a range of healthcare benefits, including medical, dental, and vision coverage
* A 401(k) plan with company match to help you save for your future
* Short-term and long-term disability coverage to ensure you're protected in case of unexpected events
* Life insurance to provide peace of mind for your loved ones
* Wellbeing benefits to support your mental and physical health
* Paid time off and accrual of up to 120 hours in the first year, allowing you to recharge and relax
* On-the-job training to help you develop the skills and knowledge you need to succeed
* Opportunities for career advancement and growth within the organization, so you can continue to learn and develop
* Remote work flexibility, allowing you to work from the comfort of your own home
**What to Expect (Job Responsibilities)**
As a Remote Customer Service/Call Center Representative at blithequark, you will be responsible for:
* Verifying, responding to, and dispatching emergency signals in a timely and efficient manner
* Answering incoming calls and notifying customers of non-emergency signals, providing clear and concise information
* Processing basic data changes to customer accounts, ensuring accuracy and attention to detail
* Handling signals from one location/area and TTY stations, working effectively in a fast-paced environment
* Working weekends, holidays, and shifts with potential for mandatory overtime, demonstrating flexibility and adaptability
**What We Require (Qualifications)**
To succeed in this role, you will need:
* A High School Diploma or General Education Degree (GED), demonstrating a strong foundation in education
* Proficiency in Microsoft Office applications and internet usage, ensuring you're comfortable with technology
* Excellent communication, listening, and decision-making skills, allowing you to effectively interact with customers and colleagues
* The ability to work effectively in a team and adapt to changes in the work environment, demonstrating flexibility and a positive attitude
* The ability to concentrate on tasks without being distracted, maintaining focus and attention to detail
**How to Stand Out (Preferred Qualifications)**
While not required, having the following qualifications will make you a strong candidate:
* 0-2 years of experience in alarm monitoring or a related field, demonstrating relevant skills and knowledge
* Certification in alarm monitoring services, showcasing your expertise and commitment to the industry
**Join the blithequark Team**
At blithequark, we're passionate about delivering exceptional customer experiences and providing our employees with a supportive and inclusive work environment. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and discover a career that's full of purpose, growth, and opportunity.
**How to Apply**
If you're ready to take the next step in your career and join the blithequark team, please submit your application through our website. We can't wait to hear from you!