**Job Title:** Experienced Global Customer Solutions Specialist - Remote Opportunity at blithequark

**Job Description:**

Join the Journey to Excellence at blithequark

Are you ready to embark on a thrilling career journey with a global leader in the aviation industry? Look no further than blithequark, where we're committed to connecting people and uniting the world. As a Global Customer Solutions Specialist, you'll play a vital role in ensuring that our customers receive exceptional service and support, even in the most complex and high-profile situations.

About blithequark

At blithequark, we're on a mission to become the best airline in the history of aviation. Our shared purpose is about more than just getting people from one place to another – it's about uplifting and providing opportunities in the places where we work, live, and fly. We're a global company with a diverse and inclusive workforce, operating in hundreds of locations around the world with millions of customers. We're growing rapidly, and we're looking for talented individuals like you to join our team.

Why Work at blithequark?

* Competitive benefits package, including medical, dental, vision, life, accident, and disability insurance * Parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, and 401(k) plan with employee and company contribution opportunities * Flight privileges and opportunities to travel the world * Collaborative and dynamic work environment with a diverse and inclusive team * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance

Key Responsibilities:

• Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to
• Ensures cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of blithequark
• Root cause analysis as determined through a thorough investigation, where appropriate suggestions to address failures are communicated
• Work closely with other organizations to establish customer experience history for escalated incidents
• Leadership updates and executive-level communications to advise of incident handling and resolution
• Proactively identifies opportunities to improve customer resolution
• Provides SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups

Essential Qualifications:

* Minimum two years operational/contact center experience * Superior written communication skills; strong verbal skills * Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers * Ability to maintain confidentiality * Ability both to work independently and collaboratively in a team environment * Demonstrated problem-solving ability, initiative, and superior decision-making skills * Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level * Ease in working in a fast-paced, dynamic, and deadline-driven environment * Proven analytical skills and superior attention to detail * Ability to prioritize work and effectively manage time * Ability to effectively work with employees at all levels of the organization * Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint) * Must be legally authorized to work in the United States for any employer without sponsorship * Reliable, punctual attendance is an essential function of the position * Experience with highly complex cases and customer service escalations

Preferred Qualifications:

* BA in English, Journalism, or related * Foreign language skills * EZR/SHARES proficiency * Strong subject matter expertise/working knowledge of blithequark's policies, procedures, and initiatives * Airline industry experience

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Leadership development programs * Professional certifications and education assistance * Opportunities for advancement and career growth

Work Environment and Company Culture:

We're a dynamic and inclusive team that values diversity, equity, and inclusion. Our work environment is collaborative, fast-paced, and deadline-driven, with a focus on delivering exceptional customer service and support. We're committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background, culture, or identity.

Compensation and Benefits:

The salary for this position is $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Bonus eligible: yes. We offer a competitive compensation package, with benefits including medical, dental, vision, life, accident, and disability insurance, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, and 401(k) plan with employee and company contribution opportunities.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We're an equal opportunity employer and welcome applications from diverse candidates.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and welcoming for all employees, regardless of their background, culture, or identity. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@blithequark.com to request accommodation. Apply for this job