**Experienced Remote Live Chat Specialist – Empowering Families in Need at blithequark**

Are you a compassionate and skilled individual passionate about making a positive impact in the lives of families in need? Do you possess excellent communication skills and the ability to work independently in a remote setting? If so, we invite you to join blithequark as a Remote Live Chat Specialist and be part of a dedicated team committed to providing support and resources to families in need. **About blithequark** blithequark is a leading organization that empowers families by offering safe housing, comprehensive services, and a supportive community. Our mission is to make a meaningful difference in the lives of families in need, and we are seeking a passionate individual to join our team as a Remote Live Chat Specialist. With a strong focus on customer service, we strive to provide exceptional support to our online visitors, ensuring that they receive accurate information about our services and programs. **Job Overview** As a Remote Live Chat Specialist at blithequark, you will be the first point of contact for our online visitors, providing excellent customer service through our live chat platform. You will assist with inquiries, provide information about our services, and help resolve any issues they may have. The ideal candidate will have outstanding communication skills, a compassionate attitude, and the ability to work independently. **Key Responsibilities:** - **Respond promptly to live chat inquiries**: You will be responsible for responding to live chat inquiries from website visitors in a timely and professional manner. - **Provide accurate information about blithequark services and programs**: You will provide accurate and up-to-date information about our services and programs, ensuring that our online visitors receive the support they need. - **Assist clients with questions, concerns, and issues**: You will assist clients with questions, concerns, and issues in a professional and empathetic manner, providing solutions to their problems. - **Document and escalate issues**: You will document and escalate issues to the appropriate departments as needed, ensuring that our clients receive the support they require. - **Maintain up-to-date knowledge of all services and programs**: You will maintain up-to-date knowledge of all services and programs offered by blithequark, ensuring that you can provide accurate information to our online visitors. - **Follow up with clients**: You will follow up with clients to ensure their needs are met and provide additional support if necessary. - **Contribute to the improvement of live chat processes and protocols**: You will contribute to the improvement of live chat processes and protocols, ensuring that our live chat platform is efficient and effective. **Qualifications:** - **Previous experience in a customer service or support role**: You will have previous experience in a customer service or support role, preferably in a remote setting. - **Excellent written communication skills**: You will possess excellent written communication skills with a focus on clarity and empathy. - **Strong problem-solving skills**: You will have strong problem-solving skills and the ability to think on your feet. - **Ability to work independently**: You will be able to work independently and manage time effectively. - **Proficiency with live chat software and CRM systems**: You will be proficient with live chat software and CRM systems. - **High-speed internet connection and a quiet, distraction-free work environment**: You will have a high-speed internet connection and a quiet, distraction-free work environment. - **A passion for helping others and making a difference in the community**: You will have a passion for helping others and making a difference in the community. **Preferred Qualifications:** - **Experience in the non-profit sector or with social services**: You will have experience in the non-profit sector or with social services. - **Bilingual abilities (English/Spanish)**: You will have bilingual abilities (English/Spanish) which are a plus. **Benefits:** - **Flexible remote work environment**: You will have the opportunity to work from home in a flexible and remote environment. - **Opportunity to make a meaningful impact**: You will have the opportunity to make a meaningful impact on the lives of families in need. - **Professional development and training opportunities**: You will have access to professional development and training opportunities to enhance your skills and knowledge. - **Supportive and inclusive team culture**: You will be part of a supportive and inclusive team culture that values diversity and inclusion. **Available Shifts and Compensation:** We have available shifts all days of the week. Compensation is $49.00 - $80.00/hour. **Why Join blithequark?** At blithequark, we are committed to making a positive impact in the lives of families in need. We believe in the importance of providing exceptional customer service and support to our online visitors. As a Remote Live Chat Specialist, you will have the opportunity to make a meaningful difference in the lives of families in need, while also developing your skills and knowledge in a dynamic and supportive environment. **How to Apply:** If you are a compassionate and skilled individual passionate about making a positive impact in the lives of families in need, we invite you to apply for the Remote Live Chat Specialist position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job