**Experienced Member Services Representative – Remote Customer Service Position at blithequark**

Are you ready to embark on a new journey, one that combines the thrill of working with a dynamic team, the satisfaction of making a difference in people's lives, and the flexibility to work from anywhere? Look no further than blithequark, a leading company in the industry, where you'll have the opportunity to grow, learn, and thrive in a fast-paced and rewarding environment. As a Member Services Representative at blithequark, you'll be an integral part of the Payments and Digital Strategy team in the blithequark Credit Union. Your primary responsibility will be to provide exceptional customer service, ensuring that our members receive the highest level of support and satisfaction. You'll be the face of blithequark, representing our brand and values, and making a positive impact on our customers' lives. **Why You'll Love This Job** * Work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with remote work. * Be part of a dynamic team that's passionate about delivering exceptional customer service and making a difference in the lives of our members. * Develop your skills and knowledge in a fast-paced and ever-changing industry, with opportunities for growth and advancement. * Enjoy a competitive salary, ranging from $22 to $35 per hour, depending on your experience and qualifications. * Take advantage of our comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and additional perks. **Key Responsibilities** * Complete data access and balancing tasks, ensuring accuracy and attention to detail. * Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and complete tasks. * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing. * Work member cases and sports assigned, providing exceptional customer service and resolving issues in a timely and professional manner. * Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and guidelines, as well as Federal Banking laws. * Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams. * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products. * Log, review, and make necessary GL, account changes, and/or returns. * Process Stop Pays and Check Batching. * Complete daily balancing and department closing. * Obtain information from members for the timely and correct processing of international and domestic wire transfer requests. * Research and verify incoming and outgoing wire transfer information. * Communicate with vendors to process wire transfers. * Understand and be familiar with outgoing and incoming wire transfer regulations. * Deposit check returns, review member draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers. * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees. **Essential Qualifications** * High school degree or equivalent. * Intermediate Excel and Word experience. * Ability to work prolonged hours in support of business needs. * Ability to exercise excellent customer service skills. * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team. * Ability to perform mathematical calculations and review data. * Ability to effectively prioritize work and meet time limits under high volume pressure. * Ability to cross-train and perform any position assigned within the department. * Ability to interact professionally with all personnel and members. * Ability to work independently and with minimal supervision. * Ability to self-motivate with strong employer skills and ability for attention to detail. * Ability to effectively prioritize work and meet time limits. **Preferred Qualifications** * Previous customer/member service experience. * Previous banking or Credit Union experience. * Episys/Symitar and processing wires experience. **Skills and Competencies** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software. * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team. * Ability to perform mathematical calculations and review data. * Ability to effectively prioritize work and meet time limits under high volume pressure. * Ability to cross-train and perform any position assigned within the department. * Ability to interact professionally with all personnel and members. * Ability to work independently and with minimal supervision. * Ability to self-motivate with strong employer skills and ability for attention to detail. * Ability to effectively prioritize work and meet time limits. **Career Growth Opportunities and Learning Benefits** * Opportunities for growth and advancement within the company. * Comprehensive training and development programs to help you develop your skills and knowledge. * Access to industry-leading tools and technologies. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced company that values innovation, creativity, and collaboration. * Our team is passionate about delivering exceptional customer service and making a difference in the lives of our members. * We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. * We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and additional perks. **Compensation, Perks, and Benefits** * Competitive salary, ranging from $22 to $35 per hour, depending on your experience and qualifications. * Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and additional perks. * Opportunities for growth and advancement within the company. * Comprehensive training and development programs to help you develop your skills and knowledge. * Access to industry-leading tools and technologies. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Conclusion** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! As a Member Services Representative at blithequark, you'll have the opportunity to grow, learn, and thrive in a fast-paced and rewarding environment. Apply now and take the first step towards a new and exciting career with blithequark! Apply for this job