Experienced Student Services Associate – Delivering Exceptional Support in Higher Education Administration

Introduction to Wilmington University

Wilmington University, a renowned institution in higher education, is seeking a highly motivated and experienced Student Services Associate to join its dynamic team. As a key member of the Administrative Affairs Department, you will play a vital role in providing exceptional support to students, faculty, and the general public. Our university is committed to fostering an inclusive and supportive work environment that values diversity and promotes academic excellence. If you are passionate about delivering outstanding customer service and making a positive impact on students' lives, we encourage you to apply for this exciting opportunity.

Job Summary

We are looking for a skilled and detail-oriented Student Services Associate to provide a full range of support services to students, faculty, and the general public. As a Student Services Associate, you will be responsible for responding to inquiries, providing information and assistance, and resolving issues in a timely and professional manner. You will work collaboratively with various departments, including Student Life, Student Success Center, and Admissions, to ensure seamless delivery of student services. If you have excellent communication and interpersonal skills, are highly organized, and can work effectively in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Provide exceptional customer service to students, faculty, and the general public via phone, email, and in-person interactions
• Respond to inquiries and requests for information and assistance in a timely and professional manner
• Assist and inform prospects, applicants, students, and alumni regarding student service processes, procedures, and policies
• Collaborate with Student Life to promote programs, events, and engagement opportunities to students
• Support the Student Success Center by providing student support and resources, such as placement assessment, tutoring information, and learning resources
• Assist applicants and students in navigating the student portal and online student service processes
• Provide site assistance with Special Events, Campus Tours, Student Life activities, Recruitment, and faculty support as needed
• Interpret complex information, make evaluative determinations, and recommendations regarding services, programs, and procedures to students, colleagues, and the public
• Conduct student transactions regarding financial services and assist applicants and students in resolving issues, concerns, and problems
• Participate in university committees, workshops, meetings, training sessions, task forces, and conferences to promote university sites and programs

Essential Qualifications

• A high school diploma or equivalent is required; an Associate's degree is preferred
• Excellent oral and written communication skills, customer service, time management, interpersonal, problem-solving, and organization skills
• Ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads
• Proven ability to execute instructions accurately and in a timely manner
• Knowledge of compiling and creating reports, as well as interpreting information, making determinations, and recommendations
• Familiarity with evaluating documents and applications, reading, comprehending, and reviewing student records
• Strong administrative, organizational, and prioritization skills
• Ability to type 35-55 wpm and be computer literate and proficient in Microsoft Office products
• Knowledge of database systems, including data entry and queries, is required; knowledge of Outlook and Banner SIS is preferred

Preferred Qualifications

• Previous experience in higher education administration or a related field
• Experience working with diverse populations and promoting inclusive and supportive work environments
• Strong analytical and problem-solving skills, with the ability to interpret complex information and make informed decisions
• Excellent teamwork and collaboration skills, with the ability to work effectively with faculty, staff, and students

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with students, faculty, and staff
• Excellent customer service skills, with the ability to respond to inquiries and resolve issues in a timely and professional manner
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work effectively in a fast-paced environment, with the ability to adapt to changing priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to interpret complex information and make informed decisions

Career Growth Opportunities and Learning Benefits

At Wilmington University, we are committed to providing our employees with opportunities for career growth and professional development. As a Student Services Associate, you will have access to training and development programs, tuition reimbursement, and employee assistance programs. You will also have the opportunity to work with a diverse range of students, faculty, and staff, and to contribute to the development of innovative programs and services that support student success.

Work Environment and Company Culture

Wilmington University is a dynamic and inclusive institution that values diversity and promotes academic excellence. Our campus is located in Brandywine, MD, and offers a supportive and collaborative work environment. We are committed to fostering a culture of respect, empathy, and inclusivity, and to providing our employees with the resources and support they need to succeed. As a Student Services Associate, you will be part of a team that is dedicated to delivering exceptional student services and supporting the academic success of our students.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including tuition reimbursement, employee assistance programs, and training and development opportunities. Our employees also enjoy a range of perks, including flexible scheduling, professional development opportunities, and a supportive and collaborative work environment.

Conclusion

If you are a motivated and experienced professional who is passionate about delivering exceptional student services, we encourage you to apply for this exciting opportunity. As a Student Services Associate at Wilmington University, you will have the opportunity to make a positive impact on the lives of our students, to work with a diverse range of faculty and staff, and to contribute to the development of innovative programs and services that support student success. Don't miss out on this opportunity to join our dynamic team and to take your career to the next level. Apply now and become a part of our vibrant community of scholars and professionals.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and to discuss this opportunity further with you. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.