Experienced Operations Manager and Coach - Overnight Shift - Leading Retail Operations and Customer Service Excellence

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we make every decision, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will play a crucial role in shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas, and opinions is essential to our success.

Job Overview

We are seeking an experienced and passionate Operations Manager and Coach to join our team in New Berlin, WI. This role is an exceptional opportunity for a highly motivated individual to lead and develop teams, drive financial performance and sales, and provide exceptional customer service. As an Operations Manager and Coach, you will be responsible for teaching, training, and actively listening to associates, touring stores, and providing feedback. You will communicate and collaborate with all levels of associates regarding store operations, utilize technology, and implement business initiatives and merchandising strategies.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates.
• Tour stores and provide feedback (Tour-to-Teach) to ensure operational excellence.
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Model and demonstrate exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing expenses, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders and supporting plans and initiatives to meet customer and business needs.

Essential Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• Ability to work overnight shifts, as required.
• Strong leadership and communication skills, with the ability to teach, train, and develop teams.
• Excellent customer service skills, with a focus on resolving customer complaints and issues.
• Ability to drive financial performance and sales, with experience in budgeting, forecasting, and controlling expenses.
• Strong analytical and problem-solving skills, with the ability to develop and implement action plans to achieve business objectives.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong leadership and management skills, with the ability to lead and develop teams.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of associates and customers.
• Strong analytical and problem-solving skills, with the ability to develop and implement action plans to achieve business objectives.
• Ability to work in a fast-paced environment, with a focus on achieving results and driving business performance.
• Strong customer service skills, with a focus on resolving customer complaints and issues.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As an Operations Manager and Coach, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, including Academy trainings and Open Door trainings.
• Opportunities for career advancement, with a focus on developing leadership and management skills.
• Access to education assistance programs, including tuition reimbursement and online courses.
• Opportunities to develop new skills and competencies, with a focus on driving business performance and achieving results.

Work Environment and Company Culture

At Walmart, we are proud of our company culture, which is built on a foundation of respect, integrity, and inclusivity. As an Operations Manager and Coach, you will be part of a dynamic and supportive team, with a focus on achieving results and driving business performance. Our work environment is fast-paced and challenging, but also rewarding and fulfilling.

Compensation, Perks, and Benefits

At Walmart, we offer a range of compensation, perks, and benefits to our associates, including:

• Competitive salary and bonus structure, with opportunities for career advancement and growth.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and stock purchase plans.
• Associate discounts in-store and online, as well as education assistance programs and parental leave pay.
• Opportunities for paid time off, including vacation, sick leave, and parental leave.

Conclusion

If you are a motivated and experienced operations manager and coach, with a passion for leading and developing teams, driving financial performance and sales, and providing exceptional customer service, we encourage you to apply for this exciting role. As an Operations Manager and Coach at Walmart, you will be part of a dynamic and supportive team, with a focus on achieving results and driving business performance. Don't miss out on this opportunity to join our team and start your future with Walmart today!