Experienced Remote Intake Client Specialist – Medical Service Authorizations and Client Management

Introduction to Mom's Meals

Mom's Meals is a pioneering home-delivered meal service that has been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. Our mission is to offer tailored nutrition solutions to seniors, patients recovering post-discharge, and those managing chronic conditions, helping them manage their specific needs and improve their overall well-being. As a family-operated business, we are dedicated to making a positive impact in the lives of others and are now seeking an experienced and compassionate Intake Client Specialist to join our team.

Job Overview

We are excited to announce an opening for a Remote Intake Client Specialist, available for immediate commencement. As an Intake Client Specialist, you will play a vital role in managing a queue of incoming documents, creating new clients, and updating existing clients as needed in our Customer Relationship Management (CRM) system. This is a fully remote position, and we are looking for candidates located in Iowa who can work independently and effectively in a fast-paced environment.

Key Responsibilities

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
• Troubleshoot and resolve account issues as required
• Coordinate with internal business partners, including Logistics, Customer Care, Billing, and Compliance
• Assist other departments with Intake-related inquiries

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Basic Microsoft Office skills
• Previous Data Entry skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to problem-solve issues in a timely manner
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize, meet deadlines, and adjust as needed in a fast-paced environment
• Ability to achieve high production and quality standards
• Ability to work effectively in both a team and individual environment
• Sincerity and passion for helping people
• Prior experience adhering to company policies and showing core values

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Some college experience or equivalent
• Medical Billing terminology

Technical Requirements

To perform this role, you will need:

• A wired internet connection using an ethernet port
• Broadband internet wired to the home (Cable Modem/service or Fiber Optic)
• A quiet workspace that is free from distraction

Physical Requirements

This role involves:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job tasks, including peripheral vision, depth perception, and the ability to adjust focus

Career Growth Opportunities and Learning Benefits

At Mom's Meals, we are committed to the growth and development of our team members. As an Intake Client Specialist, you will have access to:

• A tiered growth path for promotion starting Day 1
• Eligibility for Referral Bonuses starting Day 1
• Ongoing training and development opportunities to enhance your skills and knowledge

Work Environment and Company Culture

Our team members enjoy a positive and supportive work environment, with benefits including:

• Free Breakfast & Lunch
• Casual Dress Code
• Weekly paychecks
• PTO, 401k, & a Full benefits package

Compensation and Benefits

We offer a competitive salary of $17.00/hour, with weekly pay, PTO, and benefits available after 30 days of employment. Our work hours are Monday-Friday 9:00am-6:00pm, with the potential for overtime.

Conclusion

If you are a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this exciting opportunity. As an Intake Client Specialist, you will play a vital role in our team and contribute to the well-being of our clients. Please submit your application today and join our team of dedicated professionals.

Apply now and take the first step towards a rewarding career with Mom's Meals!