Experienced IT Field Support Specialist – Imaging and Computer Hardware Expert for Dynamic Government Projects

Introduction to AT&T Global Public Sector

AT&T Global Public Sector is a leading provider of secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government. We pride ourselves on recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about delivering exceptional results and committed to our shared values and customers' missions. Our team is dedicated to making a difference, and we are excited to invite talented individuals to join our journey.

Job Overview

We are seeking an experienced IT Field Support Specialist – Imaging to join our team in Columbia, Maryland. As an IT Field Support Specialist, you will play a critical role in supporting our end-user community by providing Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your expertise in imaging and computer hardware will be essential in ensuring the smooth operation of our systems and delivering exceptional service to our customers.

Key Responsibilities

• Utilize MDT servers to deploy the latest computer image to new and recycled computers, ensuring that all devices are up-to-date and secure.
• Fulfill equipment requests for newly imaged workstations according to daily work priorities, ensuring that all users have the necessary tools to perform their jobs effectively.
• Configure computers, communications devices, and peripheral equipment, ensuring that all systems are properly set up and functioning correctly.
• Train site personnel in the proper use of imaging tools, providing guidance and support to ensure that all users are comfortable and confident in using our systems.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment, identifying and resolving issues quickly and efficiently.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment, and associated cabling, ensuring that all systems are properly installed and functioning correctly.
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems, ensuring that all equipment is in good working order.
• Ensure that image benches are operational, alerting the proper management team if any issues arise, and taking prompt action to resolve any problems.

Required Qualifications

To be successful in this role, you will need to meet the following requirements:

• High school diploma or equivalent and four (4) years of experience in a related field.
• 8570 Certification is required, with a preference for Security + certification.
• A valid driver's license and an acceptable driving record, as you will be required to drive a company vehicle.
• The ability to lift and carry 50 lbs. multiple times per shift, as you will be working with heavy equipment.
• Availability to work an 8-hour shift between the hours of 6am and 6pm, as determined by management.
• TS/SCI with polygraph clearance is required for this position.

Preferred Qualifications

In addition to the required qualifications, the following skills and experience are preferred:

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows, software, applications, antivirus, and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
• Able to manage time and priorities effectively, working efficiently with minimal supervision.
• Proficient in working with end-users remotely, providing exceptional customer service and support.
• Demonstrated expertise in Microsoft Windows 7 and 10, with a strong understanding of Active Directory security and policies.
• Excellent analytical and problem-solving skills, with the ability to think critically and outside the box.
• Outstanding communication skills, with the ability to relate to team members and support workers effectively.

Career Growth Opportunities and Learning Benefits

At AT&T, we are committed to helping our employees grow and develop in their careers. As an IT Field Support Specialist – Imaging, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship, providing you with the skills and knowledge you need to succeed in your role.
• Formal training programs, including certification courses and professional development workshops.
• Opportunities for advancement, with a clear career path and opportunities for promotion.
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional results.

Work Environment and Company Culture

At AT&T, we pride ourselves on our dynamic and supportive work environment. As an IT Field Support Specialist – Imaging, you will be part of a team that is dedicated to delivering exceptional results and making a difference. Our company culture is built on a set of core values, including:

• A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all.
• A passion for innovation and excellence, with a focus on delivering exceptional results and pushing the boundaries of what is possible.
• A focus on customer satisfaction, with a commitment to delivering exceptional service and support to our customers.
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional results.

Compensation, Perks, and Benefits

As an IT Field Support Specialist – Imaging at AT&T, you can expect a competitive salary range of $47,600 - $72,000 per year, depending on your experience and qualifications. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Medical, dental, and vision coverage, providing you with comprehensive health insurance and protecting your well-being.
• A 401(k) plan, helping you to save for your retirement and secure your financial future.
• A tuition reimbursement program, providing you with the opportunity to pursue further education and develop your skills.
• Paid time off and holidays, giving you the chance to relax and recharge.
• Paid parental leave, providing you with the support you need to care for your family.
• Paid caregiver leave, giving you the opportunity to care for your loved ones.
• Additional sick leave, providing you with extra support when you need it.
• Adoption reimbursement, helping you to build your family.
• Disability benefits, protecting you in the event of illness or injury.
• Life and accidental death insurance, providing you with peace of mind and financial security.
• Supplemental benefit programs, including critical illness, accident, and hospital indemnity insurance.
• Employee assistance programs, providing you with support and guidance when you need it.
• Extensive employee wellness programs, helping you to stay healthy and happy.
• Employee discounts, giving you access to exclusive deals and savings on AT&T products and services.

Conclusion

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for the IT Field Support Specialist – Imaging role at AT&T. With a competitive salary, comprehensive benefits, and a supportive work environment, this is an opportunity you won't want to miss. Join our team and become part of a dynamic and innovative organization that is shaping the future of technology and communication.

Ready to apply? Click the link below to start your application today!