Lead UX Operations Manager - Digital Experience Strategist & Design Operations Expert (Remote or Hybrid)

Join the Team Revolutionizing Digital Experiences at Target

Imagine being part of a team that shapes the digital experiences of millions. At Target, we're on a mission to make everyday life more enjoyable for our guests and team members. Our UX team is at the forefront of this effort, designing innovative solutions that bring ease, simplicity, value, and delight to every touchpoint. We're now looking for a seasoned Lead UX Operations Manager to join our team and drive the operational excellence of our design processes.

About Target and Our UX Team

Target is a retail giant with a passion for helping families discover the joy of everyday life. Our UX team is a group of design, content, research, and accessibility experts dedicated to improving and innovating our digital experiences. We pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business.

Our Vision and Values

At Target, we believe in creating a seamless and enjoyable experience for our guests and team members. Our values and culture are built around this vision, and we're committed to making a positive impact on our communities. By joining our team, you'll be part of a company that cares about its employees and strives to make a difference.

The Role: Lead UX Operations Manager

As a Lead UX Operations Manager within our Target UX Team, you'll play a critical role in shaping Target's evolving digital experience. You'll leverage your design program management expertise to support and develop best practices for our UX team, ensuring that our work aligns with business objectives, priorities, and timelines.

Key Responsibilities:

• Collaborate with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts, and UX researchers to drive design operations excellence.
• Lead project management and implement frameworks that optimize day-to-day workflow, maximizing engagement and reducing duplicated efforts.
• Establish a clear scheme of design delivery, helping to decide who needs to see the work and when they need to see it.
• Lead and contribute to the process for the team that drives the standardization, interpretation, and guardianship of Target's design operations.
• Define objectives and desired results with product, engineering, and business partners.
• Effectively use data and insights to identify critical gaps and weaknesses of existing processes.
• Share out to influence leaders and key stakeholders, getting them to buy into the processes and models needed to operationalize UX and amplify the value of design across the organization.
• Track and actively share out to key stakeholders across the enterprise to increase awareness of the impact of our work and ensure ongoing adherence to our processes and engagement with our team from key partners.
• Work with other teams across Target (store operations, supply chain, marketing, etc.) to ensure a cohesive operations strategy across different areas and roles.

Requirements and Qualifications

Essential Qualifications:

• 7+ years of experience as a senior or lead design program manager with a strong portfolio showcasing successful design operations and/or program management work.
• Advanced project management skills with experience in planning, organizing, and executing design projects.
• Advanced proficiency with modern product development methodologies (i.e., Agile and Scrum).
• Advanced proficiency in building meaningful relationships with cross-functional partners, influencing peers and leaders.
• Advanced strategic problem-solving, systems thinking, and collaboration skills.
• Proven ability to effectively use data and insights to set direction and communicate approach.
• Balance the need for near-term solutions and long-term vision.
• Expertise in communicating how design connects to, serves, and improves business outcomes.
• Exhibit a growth mindset.

Preferred Qualifications:

• Experience working in a retail or e-commerce environment.
• Familiarity with design operations tools and software (e.g., Asana, Trello, Jira).
• Knowledge of accessibility guidelines and best practices.

What We Offer

Compensation and Benefits:

We offer a competitive salary ranging from $126,600 to $227,900, depending on experience and qualifications. In addition to your pay, we invest in you as a team member, offering comprehensive health benefits and programs, including:

• Medical, vision, and dental insurance.
• Life insurance and disability programs.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave and national holidays.
• Paid vacation.

Work Environment and Culture:

We offer a dynamic and supportive work environment that encourages growth and learning. As a remote or hybrid team member, you'll have the flexibility to work from home or a Target location, depending on your role and tasks. We prioritize diversity, equity, and inclusion, and strive to create a culture that's inclusive and respectful of all team members.

Career Growth Opportunities and Learning Benefits

At Target, we're committed to helping our team members grow and develop their skills. We offer:

• Professional development opportunities.
• Mentorship programs.
• Training and education programs.
• Leadership development opportunities.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

We Want to Hear From You!

We're excited to learn more about you and how you can contribute to our team's success. Don't miss this opportunity to join our team and shape the future of digital experiences at Target.