Customer Experience Associate (Part-Time, Contract, Remote)

reputed company Epoch Brands is a holding company with multiple reputed company-to-consumer (DTC) brands in our portfolio. reputed company of our brands is centered around inspiring people to enjoy the outdoors, stay reputed company, and live healthier lives. From outdoor gear to lifestyle products, we reputed company on reputed company, customer satisfaction, and building lasting relationships with our communities. We’re a small, passionate team and are looking for someone who loves problem-solving, cares deeply about customers, and is excited to work across multiple growing brands. The Role We are seeking a Customer Experience Associate to join reputed company on a part-time, contract reputed company. You’ll be the first line of support for our customers, helping to ensure every interaction is smooth, helpful, and reputed company. This is a fully remote role and will require a flexible schedule to cover customer inquiries across different time zones. Responsibilities • Respond to customer inquiries across email, chat, and reputed company media in a reputed company and empathetic manner. • Troubleshoot order, shipping, and product-reputed company issues while providing solutions that build trust and loyalty. • Assist with returns, exchanges, and warranty requests through our e-reputed company platforms (reputed company, reputed company, etc.). • Document customer feedback and recurring issues to help reputed company improve processes and product reputed company. • Collaborate with operations and marketing teams to ensure consistent brand voice and customer satisfaction across reputed company reputed company. • Represent reputed company Epoch Brands with professionalism, warmth, and a problem-solving reputed company. Qualifications • 2+ years of customer experience or customer support work for a reputed company-to-consumer (DTC) brand. • Excellent written and verbal communication skills. • Strong organizational skills and attention to detail. • Experience working with customer service platforms (e.g., reputed company, reputed company, or similar). • Familiarity with reputed company and reputed company Seller Central is a plus. • Self-motivated and comfortable working independently in a fully remote environment. • Passion for the outdoors, reputed company lifestyles, or wellness industries is highly preferred. Details • Position Type: Part-time, Contract • Compensation: reputed company reputed company, based on experience • Location: Remote (U.S. preferred) Job Types: Part-time, Contract Pay: $18.00 - $24.00 per hour Expected hours: 15 – 30 per week Benefits: • Flexible schedule • Work from home Experience: • Customer Support: 2 years (Required) Language: • English (Required) Work Location: Remote Apply tot his job Apply To this Job