Front End Lead - Drive Member Experience and Business Growth at BJ's Wholesale Club in Langhorne, PA

Join Our Team: Elevate Member Experience and Lead Business Success

At BJ's Wholesale Club, we're more than just a warehouse club - we're a community-driven organization dedicated to helping our members save on the products and services they need for their families and homes. With a presence in the Langhorne, PA area, we're seeking a seasoned Front End Lead to join our team of over 34,000 members. As a Front End Lead, you'll play a pivotal role in driving member experience, business growth, and team success.

About BJ's Wholesale Club

BJ's Wholesale Club is a leading membership-based warehouse club that offers a wide range of products and services to our members. Our company culture is built on a foundation of collaboration, inclusivity, and a commitment to providing outstanding service. We're proud to offer a work environment where team members can learn, grow, and be their authentic selves.

Job Summary

As the Front End Lead, you'll oversee frontline operations in the absence of the Front End Manager, coaching, teaching, and developing team members to ensure exceptional member service. You'll drive membership metrics, lead teams to deliver GOLD club standards, and provide excellent customer service to our members. This role requires a strong leader with a diverse skillset, a passion for delivering results, and a commitment to creating a positive and inclusive work environment.

Key Responsibilities

• Oversee frontline operations, including cashiers, SCO, and membership desk, in the absence of the Front End Manager
• Coach, teach, and develop team members to ensure excellent member service and drive business results
• Drive membership metrics through acquisition, retention, loyalty, and experience programs
• Lead teams to deliver GOLD club standards daily, including maintaining a clean and organized club environment
• Provide excellent customer service to members, resolving concerns and issues in a timely and efficient manner
• Supervise and train team members on tasks, responsibilities, and expectations defined by position
• Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement
• Perform front end responsibilities, including closing through POS, and member escalated service issues
• Act as a backup for cashiers and Membership Sales Ambassadors when needed
• Manage self-checkout lanes and scan and pan lanes, ensuring accurate inventory counts and purchase totals
• Stay up-to-date on merchandise promotions, advertisements, and product information
• Maintain all club policies and procedures, ensuring compliance and a safe work environment

Essential Qualifications

To succeed as a Front End Lead at BJ's Wholesale Club, you'll need:

• Prior leadership experience, preferably in a retail or membership-based environment
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Excellent communication and interpersonal skills, with the ability to effectively interact with team members and members
• Ability to navigate within system applications and utilize online task management systems (MyWork)
• Physical ability to move about frequently on hard surfaces, lift objects up to 30 pounds, and occasionally position oneself to examine or scan merchandise

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Prior membership or sales knowledge and experience
• Prior cashier experience
• Experience working in a fast-paced, dynamic environment

What We Offer

At BJ's Wholesale Club, we offer a comprehensive benefits package, including:

• Weekly pay
• Generous time off programs to support busy lifestyles
• Benefit plans for your changing needs, including medical, dental, and flexible spending options
• Opportunities for career growth and development
• A collaborative and inclusive work environment

Career Growth and Development

As a Front End Lead at BJ's Wholesale Club, you'll have opportunities to develop your skills and advance your career. Our company culture is built on a foundation of promoting from within and providing training and development programs to support team member growth.

Why Join BJ's Wholesale Club?

By joining our team, you'll become part of a community-driven organization that's committed to making a positive impact on the lives of our members. You'll have the opportunity to work with a talented and diverse team, develop your skills, and drive business success.

Our Work Environment

At BJ's Wholesale Club, we're proud of our work environment, which is built on a foundation of collaboration, inclusivity, and respect. Our club environment is comfortable and safe, with infrequent exposure to temperature extremes and loud noises.

Compensation and Benefits

We're committed to providing a competitive salary and comprehensive benefits package to our team members. While compensation may vary based on experience, we're committed to providing a fair and equitable salary for this role.

Take the Next Step

Are you ready to join our team and drive member experience and business growth? Apply now and let's discuss how you can become a vital part of our success story.

Location: Langhorne, PA

Join our team today and let's build something amazing together!