Manager of Strategic Relationship Management - Driving Business Growth through Global Client Partnerships

Unlock Your Potential as a Strategic Leader at American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is a dynamic and innovative company that empowers colleagues to make a meaningful impact on the travel industry. As a global leader in business travel solutions, we foster an inclusive and collaborative culture where your voice is valued, and your contributions drive success. We're excited to invite you to join our team as a Manager of Strategic Relationship Management, where you'll play a pivotal role in shaping the future of our client relationships and driving business growth.

About the Role

As the Manager of Strategic Relationship Management, you'll be responsible for overseeing the execution of our client servicing strategy, driving revenue growth, and building strong partnerships with our global clients. You'll work closely with our Director of Client Management to own the customer relationship and provide regional oversight of the Americas. This role requires a strategic leader with a focus on analytics, program optimization, and innovative problem-solving.

Key Responsibilities

• Global Client Leadership: Serve as the global point person for all operations issues, working closely with the Manager of Global Operations to resolve operations issues and opportunities.
• Strategic Partnerships: Collaborate with clients to develop and administer both long-term and short-term operations business and/or project plans and central initiatives.
• Program Optimization: Support the enhancement of client programs through consultation, technology road mapping, and optimizing online servicing solutions.
• Market Intelligence: Synthesize competitive intelligence to understand future implications for clients and proactively communicate trends, innovations, and standard processes to internal partners and leadership.
• Risk Management: Proactively recognize risks to the partnership, identify an action plan, and coordinate mitigating actions with Traveler Care Leaders.
• Data-Driven Insights: Deliver a data-driven, analytical approach to client travel programs in a consultative manner as the subject matter expert.
• Business Reviews: Lead annual/quarterly global business reviews to optimize customer experience.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 5 years of global operational and travel industry experience.
• Proven success in global account/client management, operational, finance, or procurement experience.
• Strong business and financial skills, with the ability to drive results and achieve targets.
• Demonstrated ability to implement and develop strategies, build action plans, and set goals.
• A sophisticated range of communication and presentation skills.
• Advanced software skills, including MS Office and Salesforce.

Preferred Qualifications

To stand out as a candidate, you'll ideally have:

• Previous large market/multinational client/global experience.
• Demonstrated knowledge of business travel service delivery, strategic meetings management, and client management.
• Working knowledge of business travel service delivery technology/tools and processes.
• T&E Industry Knowledge and travel program on-boarding experience.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong analytical mindset.
• Innovative problem-solving abilities and decision-making skills.
• Prioritization and planning skills.
• Relationship management and customer service skills.
• Ability to work in a team environment.

Career Growth Opportunities

At Amex GBT, we're committed to helping our colleagues grow and develop their skills. As a Manager of Strategic Relationship Management, you'll have access to:

• Global tuition assistance.
• Access to over 20,000 courses on our learning platform.
• Leadership courses.
• New job openings available to internal candidates first.

Work Environment and Company Culture

At Amex GBT, we pride ourselves on our inclusive and collaborative culture. As a remote worker, you'll be part of a global team that values:

• Diversity, Equity, and Inclusion.
• Flexible benefits tailored to each country.
• Travel perks, including deals on flights, hotels, cruises, and car rentals.
• Wellbeing resources to support mental and emotional health.

Compensation and Benefits

The US national annual base salary range for this position is from $70,000 to $140,000. In addition to base salary, this role is eligible for:

• Annual Incentive Award plan.
• Metric-driven Sales Incentive Plans.
• Awards under the company Equity Incentive Plan.
• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, and more.

Join Our Team

If you're passionate about driving business growth through global client partnerships, we want to hear from you! As a Manager of Strategic Relationship Management, you'll play a critical role in shaping the future of Amex GBT. Don't worry if you don't meet every requirement – we encourage you to apply anyway. You may be exactly the person we're looking for!

Apply today and let's build the future together!