Experienced Mechanical Customer Service Representative - Remote Opportunity with Teleperformance

Join a Global Leader in Digital Business Services and Make a Tangible Difference

Teleperformance is a pioneering global company that specializes in delivering advanced, digitally powered business services to the world's most renowned brands. With a diverse workforce of over 500,000 individuals who speak more than 300 languages, we are committed to leveraging our global scale and local presence to support our communities, clients, and the environment effectively. As a Mechanical Customer Service Expert with Teleperformance, you will play a vital role in our mission by providing top-notch customer service, resolving customer inquiries, and contributing to the overall success of our team.

About the Position

As a Customer Service Representative at Teleperformance, you will be the face of our company, interacting with customers from diverse backgrounds and providing them with exceptional service. This role is designed for individuals who are passionate about delivering outstanding customer experiences and are committed to making a positive impact. You will work in a collaborative and engaging environment, where you will be empowered to grow and develop your skills.

Key Responsibilities

• Handle and respond to customer inquiries with care and professionalism
• Provide excellent customer service through active listening and effective communication
• Work with confidential customer information and maintain sensitivity and discretion
• Resolve customer issues proactively and efficiently, aiming to resolve issues on the first call
• Communicate effectively with customers, de-escalate issues when necessary, and escalate interactions when required
• Track call-related information for auditing and reporting purposes
• Provide feedback on call issues to help improve our customer service processes

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Ability to work remotely in a virtual team environment
• High School Graduate or GED
• Proven oral and written communication skills
• Logical problem-solving skills and ability to navigate Windows operating systems
• Organization and work prioritization skills
• Ability to type 25 wpm
• Comfort with desktop computer systems
• Must be over 18 years of age

While not mandatory, having 6 months of customer service experience will be considered a significant advantage.

Nice-to-Haves

If you possess any of the following skills or experience, we would love to hear from you:

• Previous experience in a customer-facing role
• Familiarity with customer service software and technology
• Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

At Teleperformance, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Some of the benefits you can expect include:

• Paid Training: We will provide you with the training you need to succeed in your role
• Competitive Wages: We offer a competitive salary that reflects your skills and experience
• Full Benefits: Medical, Dental, Vision, 401k, and more
• Paid Time Off: Take a break and recharge with our generous paid time off policy
• Employee Wellness and Engagement Programs: We prioritize your well-being and offer various programs to support your physical and mental health

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to advance within the company and develop your skills in a supportive and inclusive environment. Our comprehensive training programs will equip you with the knowledge and expertise you need to succeed in your role and beyond.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, respect, and empathy. We value diversity and strive to create an environment where everyone feels valued and inspired to bring their best selves to work every day. As a remote worker, you will be part of a global team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a dependable salary, comprehensive benefits, and various perks. Our benefits package is designed to support your overall well-being and provide you with the financial security you need to thrive.

Join Our Team and Make a Difference

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of making a tangible difference.

Don't miss out on this chance to join a global leader in digital business services and grow your career with a company that values its employees. Apply today and take the first step towards a rewarding and challenging career with Teleperformance.