Experienced Retail Operations Manager Trainee and Coach - Leadership Development Opportunity in Holland, MI

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we make every decision, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will play a vital role in shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas, and opinions is crucial to helping our associates, customers, and communities live better.

Job Overview: Coach/Ops Mgr Trainee

We are seeking a highly motivated and experienced individual to join our team as a Coach/Ops Mgr Trainee in Holland, MI. This role offers a unique opportunity to develop your leadership skills, drive business results, and make a lasting impact on our customers and associates. As a Coach/Ops Mgr Trainee, you will be responsible for leading and developing high-performing teams, driving financial performance and sales growth, and providing exceptional customer service. If you are a driven and purpose-oriented individual with a passion for retail and leadership, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (Tour-to-Teach)
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions
• Model and demonstrate exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model
• Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved
• Drive financial performance and sales growth by reviewing and evaluating P&L statements, managing expenses, and developing action plans to mitigate shrink and achieve sales and profit goals
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, and assigning duties
• Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders and supporting plans and initiatives to meet customer and business needs

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 2 years of college or 1 year of retail experience and 1 year of supervisory experience, or 2 years of general work experience and 1 year of supervisory experience
• Strong leadership and communication skills, with the ability to teach, train, and develop high-performing teams
• Excellent customer service skills, with a focus on providing exceptional service and resolving customer complaints and issues
• Strong analytical and problem-solving skills, with the ability to review and evaluate financial statements and develop action plans to drive sales growth and mitigate shrink
• Ability to work in a fast-paced retail environment, with a focus on achieving results and driving business performance

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and communication skills, with the ability to teach, train, and develop high-performing teams
• Excellent customer service skills, with a focus on providing exceptional service and resolving customer complaints and issues
• Strong analytical and problem-solving skills, with the ability to review and evaluate financial statements and develop action plans to drive sales growth and mitigate shrink
• Ability to work in a fast-paced retail environment, with a focus on achieving results and driving business performance
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work effectively in a team environment, with a focus on collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to helping our associates grow and develop their careers. As a Coach/Ops Mgr Trainee, you will have access to a range of training and development opportunities, including:

• Leadership development programs, designed to help you build your leadership skills and advance your career
• Training and development programs, designed to help you build your skills and knowledge in areas such as customer service, sales, and operations
• Mentorship opportunities, designed to help you learn from experienced leaders and develop your skills and knowledge
• Opportunities for advancement, with a focus on promoting from within and developing our future leaders

Work Environment and Company Culture

At Walmart, we are committed to creating a positive and inclusive work environment, where our associates can thrive and grow. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to creating a workplace where everyone feels valued and respected. As a Coach/Ops Mgr Trainee, you will be part of a dynamic and fast-paced team, with a focus on achieving results and driving business performance.

Compensation, Perks, and Benefits

At Walmart, we offer a range of compensation, perks, and benefits, designed to help our associates live better. These include:

• Competitive salary and bonus structure, designed to reward our associates for their hard work and contributions
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and stock purchase plans
• Associate discounts, designed to help our associates save money on the products and services they need
• Education assistance programs, designed to help our associates build their skills and knowledge and advance their careers
• Parental leave and paid time off, designed to help our associates balance their work and family responsibilities

Conclusion

If you are a driven and purpose-oriented individual with a passion for retail and leadership, we encourage you to apply for this exciting opportunity. As a Coach/Ops Mgr Trainee at Walmart, you will have the opportunity to develop your leadership skills, drive business results, and make a lasting impact on our customers and associates. Don't miss out on this opportunity to join our team and start building your future today!

Apply now and take the first step towards a rewarding and challenging career with Walmart!