Digital Coach, Complex - Transformational Leader in Retail Operations at Walmart

Join the Walmart Team as a Digital Coach, Complex in Jacksonville, FL

Are you a seasoned retail leader with a passion for driving business growth, enhancing customer experiences, and developing high-performing teams? Do you have a knack for leveraging technology and data to inform business decisions and drive results? If so, we invite you to join Walmart as a Digital Coach, Complex in Jacksonville, FL. As a key member of our retail leadership team, you will play a pivotal role in shaping the future of retail and making a lasting impact on the lives of millions of customers.

About Walmart

At Walmart, we are dedicated to helping people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will be part of a dynamic and diverse team that is passionate about making a difference in the lives of customers and communities. We believe in fostering an inclusive and respectful work environment that values diversity, equity, and inclusion.

Job Summary

As a Digital Coach, Complex, you will be responsible for leading and developing teams effectively, driving business growth, and enhancing customer experiences. You will be a key partner in driving sales, profitability, and operational excellence in our retail stores. This is a unique opportunity to join a dynamic team and make a lasting impact on the retail industry.

Key Responsibilities

• Leadership and Development: Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Customer Experience: Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved.
• Financial Performance: Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales.
• Associate Development: Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively.
• Operations and Compliance: Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy.

Essential Qualifications

• Education: 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• Skills: Excellent communication, leadership, and analytical skills; ability to work in a fast-paced environment and make data-driven decisions.
• Experience: Retail or supervisory experience is preferred; experience in managing teams, driving business growth, and enhancing customer experiences.

Preferred Qualifications

• Education: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Experience: General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

What We Offer

• Competitive Salary: A competitive salary range for this position.
• Benefits: Multiple health plan options, including vision & dental plans for you & dependents; financial benefits including 401(k), stock purchase plans, life insurance and more.
• Education Assistance: Education assistance for Associate and dependents.
• Parental Leave: Parental Leave Pay during military service.
• Paid Time Off: Paid Time off - to include vacation, sick, parental.
• Short-term and Long-term Disability: Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.

Why Join Walmart?

At Walmart, we believe in fostering a culture of inclusion, respect, and diversity. We are committed to making a positive impact on the lives of our customers, associates, and communities. As a Digital Coach, Complex, you will have the opportunity to:

• Make a Lasting Impact: Play a pivotal role in shaping the future of retail and making a lasting impact on the lives of millions of customers.
• Develop Your Skills: Develop your leadership, analytical, and communication skills in a dynamic and fast-paced retail environment.
• Grow Your Career: Grow your career with opportunities for advancement and professional development.

How to Apply

If you are a motivated and results-driven retail leader with a passion for driving business growth and enhancing customer experiences, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to making a positive impact on the lives of our customers, associates, and communities.