Social Media and Customer Service Associate - E-commerce Expert for blithequark's Online Presence & Customer Experience

Join blithequark: Revolutionizing the Tesla Community with Premium Accessories and Unparalleled Customer Experience

At blithequark, we're not just a company; we're a community-driven organization dedicated to enhancing the Tesla ownership experience. Our mission is to provide top-notch Tesla accessories and exceptional customer service, fostering a loyal community of Tesla enthusiasts. We're a team of professionals who are collaborative, creative, and passionate about delivering outstanding results. Our modern office setting, complete with amenities like food provision, is designed to inspire innovation and teamwork.

About the Role: Social Media and Customer Service Associate

We're on the lookout for a highly motivated and detail-oriented Social Media and Customer Service Associate to join our dynamic team. As an E-commerce Social Media Associate and Customer Service Support, you'll play a pivotal role in shaping our online presence and ensuring our customers receive the best possible experience. If you're passionate about social media, have a knack for creative content creation, and are committed to delivering exceptional customer service, this role is tailored for you.

Key Responsibilities:

• Social Media Management:
  • Assist in curating and managing content across various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media trends, comments, and messages, engaging with followers in a timely and personable manner.
  • Collaborate with our social media manager to develop creative campaign ideas, promotions, and content calendars.
  • Schedule and post content using social media management tools, ensuring consistency and efficiency.
  • Track social media performance metrics, compiling data for reports to assess campaign effectiveness.
• Customer Service Support:
  • Respond promptly to customer inquiries, feedback, and concerns across email, chat, and social media platforms.
  • Assist in resolving customer issues, striving for satisfaction and maintaining a positive brand image.
  • Escalate complex inquiries to relevant teams, ensuring timely follow-up and resolution.
  • Manage customer reviews and ratings, encouraging positive feedback and addressing negative comments professionally.
  • Maintain a thorough understanding of our products, services, and policies to accurately assist customers.
• Collaboration and Reporting:
  • Work closely with cross-functional teams, including marketing and sales, to align social media efforts with business goals.
  • Share customer insights and feedback with relevant departments to drive product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Essential Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is highly desirable.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.

Preferred Qualifications:

• Creative mindset with an interest in staying updated on the latest social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.
• 1 year of experience in customer service.

Skills and Competencies:

To succeed in this role, you'll need to possess a mix of technical, business, and soft skills. Key competencies include:

• Social media savvy with the ability to create engaging content.
• Excellent customer service skills, with a customer-centric approach.
• Strong communication and interpersonal skills.
• Ability to work collaboratively as part of a team.
• Adaptability and flexibility in a fast-paced environment.
• Analytical skills to interpret social media metrics and customer feedback.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Social Media and Customer Service Associate, you'll have the opportunity to:

• Gain hands-on experience in social media management and customer service.
• Develop your skills in content creation, campaign management, and customer engagement.
• Work closely with cross-functional teams to understand business operations and contribute to strategic decisions.
• Access training and development programs to enhance your professional skills.
• Explore career advancement opportunities within the organization.

Work Environment and Company Culture

blithequark is a dynamic and collaborative workplace that values innovation, creativity, and teamwork. Our modern office setting is designed to foster a productive and inspiring work environment. We offer:

• A modern office setting with amenities like food provision.
• A flexible schedule with opportunities for work-life balance.
• Health and wellness benefits to support your overall well-being.
• A culture that encourages learning, growth, and professional development.

Compensation and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $20-$24.
• Flexible schedule with health insurance, paid time off, and other benefits.
• Bonus opportunities based on performance.
• Potential for career growth and professional development within the organization.

Join Our Team: Apply Now!

If you're a motivated and detail-oriented individual with a passion for social media and customer service, we invite you to join our team at blithequark. To apply, please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. We look forward to hearing from you!