Experienced Global Customer Solutions Specialist - Elevate Customer Experience in a Dynamic Remote Environment at blithequark

Join the Ranks of a Global Leader in Aviation - blithequark

At blithequark, we're on a mission to become the best airline in the history of aviation. Our shared purpose is about more than just connecting people and places; it's about uplifting and providing opportunities in the communities we serve. As a global company operating in hundreds of locations worldwide, with millions of customers and tens of thousands of employees, we understand the importance of a diverse and inclusive workforce. We're growing, and we're looking for talented individuals like you to join our team across various areas of the airline.

About the Role: Specialist - Global Customer Solutions

As a Specialist in Global Customer Solutions at blithequark, you will be the linchpin in ensuring that our high-profile customer issues are addressed with the utmost care and professionalism. This role is not just about resolving customer complaints; it's about being a customer advocate, a problem solver, and a key contributor to enhancing our customer experience. Working remotely, you will be an integral part of our global team, collaborating with various departments to ensure that our customers receive the best possible service.

Key Responsibilities

• Research and partner with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to, including public statements, DOT follow-up, and small claims court appearances.
• Conduct root cause analysis and suggest improvements to address service failures.
• Work closely with other organizations to establish customer experience history for escalated incidents.
• Provide leadership updates and executive-level communications to advise on incident handling and resolution.
• Proactively identify opportunities to improve customer resolution processes.
• Offer subject matter expertise (SME) and escalation support/guidance to other team members in Customer Solutions and Recovery, as well as external contact center groups.

Qualifications: What We're Looking For

Minimum Qualifications

• A minimum of two years of operational or contact center experience.
• Superior written and verbal communication skills.
• The ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent analytical skills and attention to detail.
• Proficiency in email applications (e.g., Outlook) and general knowledge of Microsoft Office products (e.g., Word, Excel, PowerPoint).
• Legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is essential.
• Experience with complex cases and customer service escalations.

Preferred Qualifications

• A BA in English, Journalism, or a related field.
• Foreign language skills.
• Proficiency in EZR/SHARES.
• Strong subject matter expertise and working knowledge of blithequark's policies, procedures, and initiatives.
• Airline industry experience.

What You'll Gain

At blithequark, we offer a competitive compensation package, with a salary range of $57,700 to $87,560, dependent on job-related factors such as experience, education, and skills. You're also eligible for bonuses, making your total rewards package even more attractive.

Our benefits include:

• Medical, dental, vision, life, accident, and disability insurance.
• Parental leave.
• Employee Assistance Program.
• Commuter benefits.
• Paid holidays and time off.
• A 401(k) plan with both employee and company contribution opportunities.
• Flight privileges, because who doesn't love to travel?

Career Growth and Learning

At blithequark, we're not just looking for someone to fill a role; we're looking for individuals who are eager to grow and develop their careers. As a Specialist in Global Customer Solutions, you'll have the opportunity to enhance your skills in customer service, problem-solving, and leadership. Our dynamic environment means that you'll be constantly learning and adapting, with opportunities to take on new challenges and responsibilities.

Our Culture and Work Environment

blithequark is committed to creating an inclusive and diverse workplace where everyone feels valued and respected. Our employee-run "Business Resource Group" communities are just one example of how we foster a culture of belonging and support. We believe in providing world-class benefits and privileges that make a real difference in our employees' lives.

Why Apply?

If you're passionate about delivering exceptional customer experiences, are looking for a challenging and rewarding role, and want to be part of a global team that's making a difference, we want to hear from you. At blithequark, we value diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. Don't worry if you don't check every box on our preferred qualifications list; we're looking for talent and potential.

Join us on our journey to become the best airline in the history of aviation. Apply now for the Specialist - Global Customer Solutions role at blithequark and be part of a team that's connecting people, uniting the world.

blithequark is an equal opportunity employer. We recruit, employ, train, compensate, and promote based on merit and without regard to race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or other protected status as required by applicable law. We are committed to providing reasonable accommodations for individuals with disabilities. If you need accommodation during the application or interview process, please contact us.