Senior Statistics Architect - Transforming Voice of Customer Insights at blithequark

Unlock Your Potential as a Senior Statistics Architect at blithequark

At blithequark, we pride ourselves on being a company that values the contributions of each colleague, fostering an environment where everyone has the opportunity to share in the enterprise's achievements. We strive to uphold our organizational values and commitment to delivering the world's first-class customer experience every day, with the utmost integrity, and in an atmosphere where every individual feels seen, heard, and valued.

As a Senior Statistics Architect at blithequark, you will play a pivotal role in transforming and innovating our end-to-end Voice of the Customer (VOC) methodology. With over 5 million surveys received from clients annually across consumer, business, and provider areas, our Customer Listening Team is responsible for handling the VOC process, which includes designing and programming customer experience surveys in over 10 languages and more than 20 countries.

Key Responsibilities

• Collaborate closely with utility teams to define, frame, and capture business needs, driving the development and maintenance of the new VOC methodology sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted by Qualtrics.
• Develop and leverage knowledge of VOC methodologies to define and transform data within the Cornerstone Big Data Platform, designing and building robust data model architecture to aid in satisfying data processing and standardized metric definitions.
• Enable big data and batch/real-time analytical solutions leveraging transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions, ensuring data quality and accuracy through extensive testing at various levels.
• Provide guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem, powering consumer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency, working closely with partners from various teams to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end methodology.

Essential Qualifications and Skills

To excel as a Senior Statistics Architect at blithequark, you should possess:

• Hands-on development experience with Hive/Hadoop, PySpark, Python, and shell scripting languages, along with development launch management and troubleshooting understanding for data-driven tasks, spanning at least 3+ years.
• Active collaboration skills to work with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups.
• Strong analytical and problem-solving skills, with the ability to drive innovation and transformation in data-driven processes.

Preferred Qualifications

• Experience working in a similar role or industry, with a deep understanding of VOC methodologies and big data technologies.
• Knowledge of statistical modeling and data analysis techniques, with the ability to apply these to drive business insights and decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a Senior Statistics Architect, you will have access to:

• Career improvement and education possibilities, enabling you to enhance your skills and advance in your career.
• Opportunities to work on challenging projects, driving innovation and transformation in our VOC methodology and data-driven processes.
• A collaborative and dynamic work environment, where you can share your ideas and expertise with colleagues from diverse backgrounds.

Work Environment and Company Culture

blithequark prioritizes the well-being of our colleagues and their loved ones, offering a range of benefits and programs that support their holistic well-being. Our work environment is characterized by:

• A flexible working model, with hybrid, onsite, or virtual arrangements depending on the position and business need.
• Generous paid parental leave policies, supporting colleagues during significant life events.
• Free access to global on-site health facilities staffed with nurses and doctors, promoting physical and mental well-being.
• Confidential counseling support through our employee assistance programs, ensuring colleagues have the resources they need to thrive.

Compensation and Benefits

We offer a competitive compensation package, including:

• A competitive base salary, reflecting your experience and qualifications.
• Bonus incentives, tied to individual and company performance.
• Support for financial well-being and retirement, helping colleagues plan for the future.
• Career development and education opportunities, enabling you to grow and advance in your career.

Join blithequark and Shape the Future of Customer Insights

If you are a motivated and experienced Senior Statistics Architect looking to drive innovation and transformation in customer insights, we encourage you to apply to blithequark. With a commitment to integrity, diversity, and inclusion, we offer a dynamic and supportive work environment that values the contributions of every colleague. Take the first step in shaping the future of customer insights and join our team today!

Apply Now!