Experienced Technical Support and Customer Service Representative - Work from Home Opportunity at blithequark

Join the blithequark Team as a Remote Technical Support and Customer Service Representative

Are you looking for a career change that offers the flexibility of working from home with a global organization that prioritizes a people-first culture and inclusivity? Do you want to be part of a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Technical Support / Customer Service Representative position at blithequark could be your ideal career move.

A New Career Powered by You

At blithequark, we pride ourselves on being a diverse team of over 440,000 "game-changers" from more than 70 countries. We are united in our mission to help the world's most renowned brands enhance their businesses through exceptional customer experiences and technology-driven innovation. As a Technical Support / Customer Service Representative, you will be an integral part of this mission, providing top-notch support and service to our clients.

Career Growth and Personal Development

This role is not just a job; it's an opportunity to reimagine your career journey while developing lasting professional relationships. At blithequark, we invest heavily in our employees' growth and development. We provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to internal promotions is evident, with about 80% of our managers and leaders having risen through the ranks. We offer a range of FREE Learning and Leadership Development programs designed to propel you towards your career aspirations.

Key Responsibilities

• Provide inbound customer support using a call flow guide, ensuring timely and effective resolution of customer inquiries.
• Resolve technical issues related to hardware, software, and client products, leveraging your problem-solving skills and technical knowledge.
• Track, document, and retrieve information in databases to maintain accurate records and facilitate future support.
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables, with a preference for familiarity with iOS and/or MacOS, or comparable technology.
• Offer additional products and/or services to customers, enhancing their overall experience and satisfaction.
• Deliver expert customer experiences with a customer-centric approach, ensuring a positive interaction with every customer.

Your Qualifications

To excel in this role, you should possess a combination of skills, integrity, knowledge, and genuine compassion to deliver value and success in every customer interaction. The essential qualifications for our Technical Support / Customer Service Representative (Remote) role include:

• A strong focus on building and maintaining customer relationships.
• 1+ year of customer service experience, with technical support experience being a plus.
• A high school diploma or GED.
• A quiet, distraction-free workspace at home to ensure productivity.
• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies.
• Strong problem-solving skills, with the ability to ask probing questions to come to a resolution.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop to complete PC and internet testing, with the possibility of being provided a work computer depending on the position.
• High-Speed internet (not wireless/hotspots or satellite) and a smartphone.
• Residence in the United States or a valid U.S. address.

Skills and Competencies

Success in this role requires a blend of technical, business, and soft skills. You should be adept at using technology, navigating complex systems, and troubleshooting issues. Equally important are your interpersonal skills, including communication, empathy, and conflict resolution. At blithequark, we value diversity and inclusivity, and we encourage you to bring your unique perspective and experiences to the table.

What's in It for You

At blithequark, we are committed to championing our people. We invest significantly in our employees, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. In this role, you will have access to:

• Paid training and performance-based incentives to drive your growth and reward your achievements.
• Lucrative employee referral bonus opportunities, encouraging you to refer talented individuals to join our team.
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to promote a healthy lifestyle.
• Mentorship programs that support your rewarding career journey.
• Programs and events that foster diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for various occasions, including blithequark Day, Team Appreciation Day, Customer Service Week, and more.

Work Environment and Company Culture

As a remote Technical Support / Customer Service Representative at blithequark, you will be part of a vibrant, global community that values collaboration, innovation, and customer satisfaction. Our culture is built on a foundation of inclusivity, respect, and empathy, ensuring that every employee feels valued and supported. We embrace flexibility and understand the importance of work-life balance, providing you with the autonomy to manage your work effectively from home.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects your skills, experience, and contributions. In addition to your salary, you will have access to a range of benefits and perks designed to enhance your well-being and job satisfaction. These include comprehensive health insurance, retirement savings plans, paid time off, and various employee programs aimed at promoting your physical, mental, and financial health.

Career Advancement Opportunities

At blithequark, we are committed to helping you grow professionally and personally. With a clear path for advancement and a culture that encourages continuous learning, you will have numerous opportunities to develop new skills, take on new challenges, and move into leadership roles. Our Learning and Leadership Development programs are designed to equip you with the knowledge, skills, and competencies needed to succeed in your career.

Reimagine the Best Version of You

If you're looking for a career that offers purpose, growth, and fulfillment, we want to hear from you. Apply today to join blithequark as a remote Technical Support and Customer Service Representative and discover why we're the employer of choice for over 440,000 game-changers around the globe.

Equal Opportunities

blithequark is an equal opportunity employer committed to providing a workplace free from unlawful discrimination and harassment. We prohibit discrimination against employees, applicants, or other covered persons based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protected status.