Experienced Customer Solutions Representative for Fully Remote Second Shift Role at blithequark

Join blithequark as a Customer Solutions Representative and Elevate Your Customer Service Career

At blithequark, we're committed to delivering exceptional customer experiences through our innovative solutions and dedicated team. As a leader in the industry, we're now seeking an experienced Customer Solutions Representative to join our dynamic team in a fully remote second shift role. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are looking for a challenging yet rewarding opportunity, we encourage you to apply.

About the Role

This fully remote position is designed to provide customer service support over the phone, ensuring timely and accurate assistance to our valued customers. As a Customer Solutions Representative at blithequark, you will be the primary point of contact for customers, handling inquiries, scheduling jobs, and dispatching technicians. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will be crucial in driving customer satisfaction and loyalty.

Key Responsibilities

• Answer inbound phone calls to schedule jobs and handle customer service inquiries in a professional and courteous manner.
• Initiate outbound phone calls to customers for scheduling service calls, ensuring timely and efficient communication.
• Handle various customer inquiries and requests efficiently and accurately, resolving issues and concerns in a fair and transparent manner.
• Dispatch the correct technician to each job based on qualifications, geography, and customer preference, utilizing our Service Titan & ClearPath software.
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information to ensure a seamless experience.
• Communicate with technicians regarding availability, expected completion time, and other job-related details to ensure efficient job execution.
• Ensure accuracy of customer details, including name, phone number, and address, on all scheduled calls to prevent errors and miscommunication.
• Perform a variety of administrative duties as requested by your direct supervisor and other managers within blithequark, demonstrating flexibility and a willingness to adapt to changing priorities.
• Interact with service technicians and customers from residential to commercial, providing excellent customer service and support.
• Take on other duties as assigned, showcasing your versatility and commitment to the team's success.

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent (GED) as a minimum educational requirement.
• A minimum of 3 years of relevant work experience in a customer service environment, preferably in a similar industry.
• The ability to live in Illinois and commute to McHenry, IL for initial training (though the role is fully remote thereafter).
• Strong verbal and written communication skills, with the ability to effectively interact with customers, technicians, and internal stakeholders.
• Proficient in Microsoft Office, with the ability to quickly adapt to our software systems, including Service Titan & ClearPath.
• Attention to detail and the ability to manage priorities and workflow in a fast-paced environment.
• The ability to deal effectively with a diversity of individuals at all organizational levels, demonstrating empathy, patience, and professionalism.
• Versatility, flexibility, and a willingness to work within constantly changing priorities, ensuring adaptability and responsiveness to customer needs.
• The ability to work from home efficiently, with a dedicated workspace and minimal distractions.
• A willingness to work nights and weekends as required by the role, demonstrating a commitment to meeting customer needs.

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• Previous dispatch experience, which can be beneficial in understanding the intricacies of job scheduling and technician management.
• Experience in the plumbing, electric, or HVAC industry, providing a deeper understanding of the technical aspects of our services.

What We Offer

At blithequark, we're committed to supporting our employees' growth and well-being. As a Customer Solutions Representative, you can expect:

• A competitive hourly rate starting at $20.00/hour.
• A comprehensive benefits package, including medical, dental, and vision insurance, to ensure your physical and mental well-being.
• Supplemental AFLAC insurance options to provide additional financial security.
• A 401(k) plan with company match, helping you plan for your future.
• Company-provided life insurance, giving you peace of mind.
• Employee discounts on company-provided services, allowing you to experience our offerings firsthand.
• Access to our on-site training facility for continuous employee development, ensuring you stay up-to-date with industry trends and best practices.
• Paid time off (PTO) and paid holidays, allowing you to recharge and spend time with loved ones.
• Tuition reimbursement, supporting your ongoing education and career growth.

Career Growth Opportunities

At blithequark, we're dedicated to fostering a culture of growth and development. As a Customer Solutions Representative, you'll have opportunities to:

• Develop your customer service skills, becoming a trusted expert in handling complex customer inquiries.
• Expand your technical knowledge, gaining a deeper understanding of our services and industry.
• Take on additional responsibilities, such as mentoring new team members or contributing to process improvements.
• Advance your career within blithequark, with opportunities for professional growth and leadership development.

Our Culture and Work Environment

At blithequark, we pride ourselves on our collaborative and dynamic work environment. As a fully remote team member, you'll be part of a close-knit community that values:

• Open communication and transparency, ensuring you're always informed and connected.
• Innovation and creativity, encouraging you to share your ideas and perspectives.
• Teamwork and camaraderie, fostering a sense of belonging and shared purpose.
• Continuous learning and growth, providing opportunities for professional development and skill-building.

Why Join blithequark?

If you're a motivated and customer-focused individual looking for a challenging yet rewarding role, we invite you to join our team at blithequark. As a Customer Solutions Representative, you'll play a critical role in delivering exceptional customer experiences and driving business success. Apply now to take the first step in your career journey with us!

Don't miss this opportunity to elevate your customer service career and become part of a dynamic team at blithequark. Apply today!