Experienced Customer Service Agent - Work from Home Opportunity with blithequark

Join the blithequark Family and Elevate Your Career

Are you ready to embark on a journey of endless possibilities, both professionally and personally? At blithequark, we invite you to be part of a dynamic team that travels the world, develops expertise, and becomes the best version of themselves. As you start this new adventure, you'll tackle challenges with flexibility and ease, acquiring new skills and advancing your career while having a great time. Enhance both your personal and professional life and jumpstart your future with us!

Why You'll Love This Role

As a Customer Service Specialist at blithequark, you'll interact with clients in a considerate, professional, friendly, and expert manner. This role is perfect for those who are passionate about delivering exceptional customer experiences and are looking for a challenging yet rewarding career opportunity.

Key Responsibilities

• Issue, reissue, and discount traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers as well as provide direction with contractors for traveler accommodations, meals, and transportation; coordinate refuel and refresh
• Perform traveler boarding, including ticket lift and ticket lift/check
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and gate line models
• Work jetways/bridges for purposes of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Deliver domestic/international flight manifests
• Perform traveler administration flight close-out procedures
• Accept, check, and tag travelers' baggage at destination stations, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer care hands-on training
• Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service stand check-in and booth baggage handling at ticket counters
• Line queues at ticket counter stands and ticket counters
• Clear/confirm international documents at booth in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-mobile travelers, special assistance travelers, or unaccompanied minors
• Perform customer assistance work related to handling codeshare flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including fulfilling any mandatory overtime requirements
• Respond and assist during security or emergency situations
• Provide connecting travelers gate information
• Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
• Adhere to company policies, procedures, and performance standards
• Complete job-related stages of training
• Comply with regulations (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems including during customer interactions
• Wear uniform as required by company policy

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree
• Bilingual language skills expected in certain locations
• Relevant valid driver's license as required by local authorities
• Must satisfy FAA criminal history records check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority and/or US Customs security identifications, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

To stand out as a candidate, you'll need:

• Working knowledge of Sabre or other Traveler Administration System
• Previous face-to-face Customer Service experience
• Ability to work in a high-speed environment

What You'll Get

At blithequark, we offer a comprehensive benefits package that includes:

• Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. We also offer virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: We believe you should be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more

Career Growth Opportunities

At blithequark, we're committed to helping you grow and develop your skills. As a Customer Service Agent, you'll have opportunities to advance your career and take on new challenges. Our comprehensive training programs and career development opportunities will help you achieve your professional goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse workplace culture. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive work environment to address and exceed the needs of our diverse world.

Compensation and Perks

We're offering a competitive hourly rate of $24/hour for this role. You'll also have access to a range of benefits and perks, including medical benefits, wellness programs, 401(k) program, and additional benefits.

Conclusion

If you're ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey, then join us at blithequark! Apply now and take the first step towards a rewarding career with a dynamic and inclusive company.

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