Experienced Customer Service Representative – Remote Opportunity for Career Growth and Development in the Global Healthcare Industry

Introduction to blithequark

At blithequark, we are dedicated to helping you discover what's next in your career. As a leading advocate for temporary and non-traditional workstyles, we believe in providing flexibility and tremendous growth opportunities that enable a better way to work and live. We are committed to connecting great people with great companies, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. If you're looking for a remote or work-from-home opportunity that offers a competitive pay rate, a full benefits package, and a chance to grow with a Fortune 500 company in the global healthcare industry, then this Customer Service Representative role might be the perfect fit for you.

Job Overview

As a Customer Service Representative at blithequark, you will be working remotely for a Fortune 500 company in the global healthcare industry. This is a temp-to-hire position with an opportunity for growth, offering a competitive pay rate of $20.00 per hour and a full benefits package upon permanent hire. You will be working on a 1st shift schedule, either 8:00am-5:00pm or 9:00am-6:00pm, Monday through Friday. Your primary responsibility will be to handle all incoming issues and resolve them using smart customer-focused decision-making skills.

Key Responsibilities

• Act as a liaison between the warehouse, office, and customer to research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc.
• Follow up on all outstanding tasks to ensure completion and provide updates to customers as needed.
• Anticipate and mitigate any issues before they can negatively impact the customer experience.
• Assist hospitals with product conversions and special reporting needs.
• Respond quickly and professionally to customer telephone questions and concerns.

Requirements and Qualifications

To be successful in this role, you should possess excellent communication skills and the ability to practice proper phone and email etiquette. You should have previous customer service experience and be comfortable sitting in front of a computer for the majority of your shift. You should also have a working knowledge of Microsoft Office and be comfortable training in Salesforce. A high school diploma or GED is required, and you should have basic skills with a moderate level of proficiency and be able to consult with senior peers on non-complex projects.

Essential Qualifications

• Excellent communication and customer service skills
• Previous customer service experience
• Comfortable working in a remote environment
• Working knowledge of Microsoft Office
• Ability to train in Salesforce
• High school diploma or GED

Preferred Qualifications

• Experience working in the healthcare industry
• Knowledge of customer service software and technology
• Experience working in a fast-paced environment
• Ability to work independently and as part of a team

Career Growth and Development

At blithequark, we are committed to helping you grow and develop in your career. As a Customer Service Representative, you will have the opportunity to work with a Fortune 500 company in the global healthcare industry and gain valuable experience and skills. You will also have access to training and development programs to help you advance in your career. We believe in promoting from within and providing opportunities for career advancement to our employees.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. We believe that the more inclusive we are, the better services we can provide. Our company culture is centered around our core values of respect, empathy, and excellence. We are a dynamic and fast-paced organization that is always looking for ways to improve and innovate.

Compensation and Benefits

As a Customer Service Representative at blithequark, you will receive a competitive pay rate of $20.00 per hour and a full benefits package upon permanent hire. You will also have access to a range of perks and benefits, including weekly pay, opportunities for career advancement, and a dynamic and supportive work environment.

Conclusion

If you are looking for a remote or work-from-home opportunity that offers a competitive pay rate, a full benefits package, and a chance to grow with a Fortune 500 company in the global healthcare industry, then this Customer Service Representative role might be the perfect fit for you. At blithequark, we are committed to helping you grow and develop in your career and providing you with the support and resources you need to succeed. Apply today to join our team and take the first step towards an exciting and rewarding career in customer service.