Experienced Amazon Customer Service and Operations Specialist – E-commerce and Digital Team Leader at blithequark

Introduction to blithequark

Imagine being part of a pioneering team in the clean beauty space, dedicated to revolutionizing the skincare industry with luxurious, effective, and sustainable products. At blithequark, we are a fast-growing, highly motivated group of industry experts passionate about creating a better future for our customers and the planet. With nearly a decade of experience in challenging industry standards, we have established ourselves as a leader in the clean beauty space, formulating products with the purest, functional plant actives that deliver clinically proven results.

About the Role

We are seeking an exceptional Amazon Customer Service Associate to join our Digital Team at blithequark. As our in-house expert on all things Amazon Customer Service, you will play a vital role in driving the growth of our Amazon business with best-in-class operational support. Reporting to the VP of E-commerce and Paid Media, you will work closely with our 3PL, Amazon agency, and VP of E-Comm to ensure seamless operations and exceptional customer experiences. This new role offers a unique opportunity to bring your Amazon knowledge to a well-rounded team of digital experts, operating as a technical expert while gaining visibility into all aspects of digital and performance marketing.

Key Responsibilities

• Manage end-to-end Amazon POs within Vendor Central and our WMS, from receiving through labeling, pick-up appointments, and PO tracking post-shipment.
• Ensure our 3PL is stocked with ample inventory to meet Amazon forecasts, working closely with the Operations team to transfer inventory as needed to fulfill Amazon POs on-time, in full.
• Provide weekly reporting on Amazon PO status to inform internal teams and 3PL of necessary next steps, including shipped PO revenue, outstanding pickup revenue, orders that did not get picked up, upcoming pick-up appointments, and any shorted or canceled orders.
• Inform and input into Standards of Procedure for PO processing, inventory management at 3PL, and reporting, continuously improving our operational efficiency and customer satisfaction.

Qualifications and Requirements

To succeed in this role, you should have:

• 2-3 years of experience working within Amazon Vendor Central and a 3rd party WMS, manually handling Amazon POs from receipt/confirmation to ASNs.
• Experience working with Vendor Central order processing via SPS Commerce and ERP system preferred.
• 3 years of experience interfacing directly with 3PL fulfillment teams, ensuring seamless communication and issue resolution.
• 2-3 years of proven record reporting on order and fulfillment KPIs, tracking key metrics to ensure orders are shipped on-time, in full.
• A proven track record of working within Standards of Procedure and building your own processes where none exist, demonstrating your ability to adapt and innovate.
• A proven understanding of inventory lead time management and forecasting, with the ability to use forecasts to inform inventory stock status and identify out-of-stock risk in advance.
• A self-starter mindset, actively seeking opportunities to improve operating practices and streamline processes.
• Highly organized, with the ability to keep track of multiple information streams in a structured way that can be easily explained and shared with others.
• A detail-oriented approach, deriving energy from seeing things through from start to finish and ensuring accuracy and quality in all aspects of your work.

Essential Skills and Competencies

In addition to the qualifications listed above, the ideal candidate will possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams, 3PL partners, and Amazon agencies.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions to operational challenges.
• Proficiency in Amazon Vendor Central, WMS, and ERP systems, with the ability to learn and adapt to new technologies and systems.
• Ability to work in a fast-paced environment, prioritizing tasks, managing multiple projects, and meeting deadlines in a dynamic and rapidly changing landscape.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As an Amazon Customer Service Associate, you will have access to:

• Comprehensive training and onboarding programs, ensuring you have the knowledge and skills necessary to succeed in your role.
• Ongoing professional development opportunities, including workshops, webinars, and conferences, to stay up-to-date with the latest industry trends and best practices.
• Cross-functional collaboration and knowledge sharing, working closely with our Digital Team, Operations team, and other departments to gain a deeper understanding of our business and identify areas for improvement.
• Performance-based growth and advancement opportunities, with the potential to take on additional responsibilities, lead projects, or move into leadership roles within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, fostering a work environment that is:

• Collaborative and supportive, with a focus on teamwork, open communication, and mutual respect.
• Dynamic and innovative, encouraging creativity, experimentation, and continuous improvement.
• Customer-centric, with a passion for delivering exceptional customer experiences and building long-term relationships.
• Committed to sustainability and social responsibility, prioritizing the well-being of our customers, employees, and the planet.

Compensation, Perks, and Benefits

As a valued member of our team, you can expect:

• Competitive salary and benefits package, reflecting your skills, experience, and contributions to the company.
• Opportunities for professional growth and development, with a focus on continuous learning and skill-building.
• A positive and supportive work environment, with a culture that values work-life balance, diversity, and inclusion.
• Access to exclusive employee perks and discounts, including products, services, and experiences that reflect our brand values and mission.

Conclusion

If you are a motivated and experienced Amazon Customer Service professional looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity at blithequark. As an Amazon Customer Service Associate, you will play a critical role in driving our e-commerce growth, ensuring exceptional customer experiences, and contributing to the success of our company. Don't miss this chance to join our team and be part of a pioneering effort to revolutionize the clean beauty space. Apply now and take the first step towards an exciting and rewarding career with blithequark!