Experienced Full Stack Customer Service/Technical Support Representative – Remote Work Opportunity with blithequark

Join the blithequark Team and Reimagine Your Career

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service / Technical Support Representative position at blithequark is just the right place for you!

About blithequark

blithequark is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. With a diverse team from 40 countries, we are united as "One blithequark" and are passionate about providing exceptional customer service experiences. We offer a range of opportunities for career growth and personal development, and we're looking for talented people to join our team.

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You'll Do in This Role

As a remote Customer Service / Technical Support Representative at blithequark, you will:

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
• Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Provide customer experience focused troubleshooting vs. traditional transaction approaches.
• De-escalate customers and follow appropriate escalation paths to resolve technical issues.
• Make follow-up outbound calls to customers or other parties as needed.
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greet agents in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Probe for understanding.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Technical Support Representative role include:

• One year of related technical experience preferred.
• Must have a non-Apple non-chrome book personal desktop or laptop - bring your own device.
• Relevant technical expertise related to the program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred.
• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

Skills and Competencies Required for Success

To excel in this role, you'll need:

• Excellent communication and interpersonal skills.
• Strong technical skills and knowledge of hardware, software, and networking.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your career. We offer:

• A range of FREE Learning and Leadership Development programs.
• Career development through our online university, blithequark University.
• Mentorship programs to help you create a strong foundation for a rewarding career.
• Opportunities for advancement and promotion from within.

Work Environment and Company Culture Highlights

At blithequark, we pride ourselves on our inclusive and people-first culture. We offer:

• A diverse and global team from 40 countries.
• A "work from home" opportunity with flexible working hours.
• A range of employee benefits, including medical, dental, and vision coverage.
• A 401K plan and employee assistance program (EAP).
• Opportunities to participate in company-sponsored events and activities.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A competitive hourly rate.
• Opportunities for bonuses and incentives.
• A range of employee benefits, including medical, dental, and vision coverage.
• A 401K plan and employee assistance program (EAP).

Conclusion

If you're looking for a challenging and rewarding career opportunity with a forward-thinking global organization, then a remote Customer Service / Technical Support Representative position at blithequark is the perfect fit for you. With our commitment to career growth and personal development, you'll have the opportunity to reimagine your career and achieve your goals. Apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" – proudly united as "One blithequark."