Experienced Full-Time Remote Customer Service Advisor - Deliver Exceptional Customer Experiences and Grow Your Career at Blithequark

Join the Blithequark Team as a Remote Customer Service Advisor

Blithequark is seeking a highly skilled and motivated Remote Customer Service Advisor to join our team! As a Customer Service Advisor, you will have the opportunity to work independently from home, providing top-notch service to our customers via phone. If you're passionate about delivering exceptional customer experiences, have excellent communication skills, and are looking for a challenging and rewarding role, we want to hear from you!

About Blithequark

Blithequark is a leading company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. We are passionate about helping people and creating exceptional outcomes for our clients and the millions of people who count on them. Our culture values individuality, and we offer excellent benefits, a consistent work schedule, paid training, and a great work environment.

Job Summary

As a Remote Customer Service Advisor at Blithequark, you will be responsible for providing exceptional customer service via phone. You will work independently from home in your secured workspace and collaborate with management and co-workers in a remote setting. Your primary goal will be to ensure call resolution in a timely manner, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

Key Responsibilities:

• Provide exceptional customer service via phone, addressing a variety of customer inquiries and concerns
• Ensure call resolution in a timely manner, while maintaining the highest standards of quality and customer satisfaction
• Collaborate with management and co-workers in a remote setting to achieve team goals and objectives
• Navigate multiple applications and research solutions with ease to provide product solutions to customers
• Maintain accurate records and reports, as required
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

To be successful in this role, you should:

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of customer service experience, preferably in a sales role
• Have high-speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including the ability to accurately type at least 30 wpm
• Have a workspace that can only be accessed by you during your work hours
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Have excellent English written and verbal communication skills
• Be courteous and friendly with a high degree of professionalism
• Thrive in a fast-paced work environment
• Be flexible in working hours
• Live in one of the following states: AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

What We Offer

At Blithequark, we offer a competitive compensation package, including:

• $17.31 per hour plus incentive and bonus programs
• Health Benefits for you and your family, including medical, dental, vision
• Ability to develop your skills and grow your career
• Paid Time Off
• An opportunity to work for a company that is passionate about helping people

Career Growth Opportunities

At Blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Advisor, you will have opportunities to:

• Develop your skills and knowledge through ongoing training and development programs
• Advance to leadership roles or specialized positions within the company
• Participate in cross-functional teams and projects to enhance your skills and experience

Work Environment and Company Culture

At Blithequark, we value our employees and strive to create a positive and supportive work environment. As a Remote Customer Service Advisor, you will have the opportunity to work independently from home, while still being part of a dynamic and collaborative team. Our company culture is built on the principles of:

• Respect and empathy for our customers and colleagues
• Excellence in everything we do
• Integrity and transparency in our interactions
• Continuous learning and improvement

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to be considered for this position.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values individuality and promotes growth and development.