Experienced Full-Time Remote Customer Solutions Representative - Evening Shift - blithequark

Join the blithequark Team as a Customer Solutions Representative

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Full-Time Remote Customer Solutions Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers over the phone, scheduling jobs, and dispatching calls to technicians. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About blithequark

blithequark is a leading provider of customer service solutions, offering a range of services to residential and commercial customers. Our team is dedicated to delivering exceptional service and support to our customers, and we are committed to creating a positive and inclusive work environment for our employees. With a focus on innovation and customer satisfaction, we are constantly looking for talented individuals to join our team.

Job Summary

This is a fully remote position (with the exception of training) that requires you to work from home and provide customer service over the phone. You will be responsible for scheduling jobs, dispatching calls to technicians, and performing various administrative duties. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently in a remote environment.

Key Responsibilities

• Answer inbound phone calls to schedule jobs and handle customer service inquiries
• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Qualifications

To be successful in this role, you will need to have:

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

What We Offer

At blithequark, we are committed to creating a positive and inclusive work environment for our employees. Here are some of the benefits and perks we offer:

• Competitive salary starting at $20.00/hour
• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. Here are some of the opportunities we offer:

• Opportunities for advancement and career growth
• Professional development and training programs
• Mentorship and coaching
• Cross-functional training and exposure to different areas of the business

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a positive and inclusive work environment. Here are some of the highlights:

• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Diverse and inclusive team
• Opportunities for socialization and team-building

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion

blithequark is a leading provider of customer service solutions, and we are committed to delivering exceptional service and support to our customers. We are looking for a talented and customer-focused individual to join our team as a Full-Time Remote Customer Solutions Representative. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join our team and make a difference in the lives of our customers.