Experienced Full-Time Customer Service Representative - Remote Support Center Agent with Excellent Communication and Problem-Solving Skills

Join the Team at blithequark: Where Driven Individuals Thrive

Are you a motivated and customer-focused individual looking for a challenging and rewarding role? blithequark is seeking talented Customer Service Representatives to join our remote Support Center team. As a valued member of our team, you will have the opportunity to deliver world-class service to our customers, work in a collaborative and flexible environment, and grow your career with a global company.

About blithequark

At blithequark, we pride ourselves on a 'never idle' mindset, where we strive for excellence in everything we do. We believe that outstanding service begins and ends with our employees, and we're committed to providing a great place to work, competitive salary and benefits, and the resources and support to help you develop and advance in your career. Our goal is to power the future of mobility, and we need humble, hungry, and smart people like you to help us achieve it.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for delivering exceptional service to our customers via phone, providing information about our services and products, and resolving customer issues in a fast-paced and dynamic environment. If you're a team-oriented individual with excellent verbal skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver world-class service to customers with issues and inquiries via phone, ensuring prompt and effective resolution of their concerns.
• Quote prices for services offered by our retail locations and their partners, providing accurate and up-to-date information.
• Provide information regarding stores and services to customers, helping them make informed decisions.
• Assess customers' needs and requirements to drive them into our stores, offering personalized solutions and support.
• Take back-to-back calls for a full 8-hour shift, demonstrating your ability to multitask and work in a fast-paced environment.
• Maintain customer relationships, building trust and loyalty through exceptional service and communication.
• Use proprietary software programs to track calls, ensuring accurate and efficient management of customer interactions.
• Utilize research skills to troubleshoot customer issues, providing proactive and effective solutions.
• Provide proactive communication to internal and external customers, ensuring seamless and efficient communication.

Requirements

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree a plus.
• At least one year of customer service experience or call center experience; previous experience in a similar industry preferred.
• Ability to multitask in a fast-paced environment, demonstrating excellent time management and organizational skills.
• Team-oriented and collaborative, with a strong passion for customer service and communication.
• Ability to connect to a modem/internet and work in a remote environment with stable high-speed internet.
• Flexibility to work late shifts and weekends, including evenings and holidays.
• Excellent verbal skills, with the ability to communicate effectively and professionally with customers and colleagues.

Preferred Qualifications

• Previous experience in a customer-facing role, with a strong understanding of customer service principles and practices.
• Familiarity with proprietary software programs and technology, with the ability to learn and adapt quickly.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex customer issues.

What We Offer

Competitive Compensation and Benefits

• Pay starting at $16.38/hour, with opportunities for growth and advancement.
• Comprehensive health insurance plans, including medical, dental, and vision coverage.
• 4% company match on 401(k) if you contribute 4%, helping you plan for your future.
• Incentive pay* and opportunities for bonuses and rewards.
• Personal Time Off, allowing you to recharge and relax.
• Employee discounts and perks, providing you with exclusive benefits and savings.

Career Growth and Development

• Opportunities for advancement and growth within our global company.
• Collaborative and flexible work environment, allowing you to work from home and maintain a healthy work-life balance.
• Professional development and training, helping you build your skills and expertise.
• Mentorship and coaching, providing you with guidance and support throughout your career.

Work Environment and Culture

At blithequark, we're committed to creating a fun and inclusive work environment that supports our employees' well-being and success. Our remote work arrangement allows you to work from the comfort of your own home, with flexible scheduling and autonomy to manage your work. We're a team-oriented company that values collaboration, communication, and mutual respect.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark.

*Terms and conditions apply and benefits may differ depending on position.

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources to make a request for reasonable accommodation during any aspect of the recruitment and selection process.