Experienced Full Stack Customer Experience Engineer – Cloud Application Reliability and Service Level Objectives Implementation

Join the Team that's Revolutionizing Customer Experience at blithequark

At blithequark, we understand that our customers' success is our top priority. As a leader in cloud computing, we empower businesses to achieve more by providing cutting-edge solutions that drive innovation and growth. Our Azure Customer Experience (CXP) team is at the forefront of this mission, working tirelessly to ensure that our customers receive the best possible experience with our products and services.

We're on the hunt for a talented Customer Experience Engineer to join our Observability team. As a key member of this fast-paced team, you'll play a critical role in designing, implementing, and maintaining robust Service Level Objectives (SLOs) monitoring systems that track and meet the service level objectives defined in our offerings and customer engagement agreements. If you're passionate about cloud computing, customer obsession, and solving complex technical problems, we want to hear from you!

About blithequark and Our Culture

blithequark is a company that values diversity, inclusion, and growth. We believe that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Our culture is built on the principles of respect, integrity, and accountability, and we're committed to creating an inclusive environment where everyone can thrive.

We're a team of customer-obsessed problem-solvers who orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify customer voices, both within our own team and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We're innovators who scale what we learn across our customer base, and we're passionate about building automations, observability, proactive & SLO monitoring experiences.

Key Responsibilities

• Collaborate with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations.
• Instrument code to measure SLOs, develop solutions to detect SLO breaches, and create automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Work closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engage customers on SLO performance, addressing concerns and offering insights.
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.

Requirements and Qualifications

Essential Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging, and launching commercial software products or web services.
• OR equivalent experience.
• 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud - Azure (or AWS/GCP).
• Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
• 2+ years of experience in an external client-facing role.

Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology.
• OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology.
• OR equivalent experience.
• 2+ years customer-facing experience.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary and bonuses
• Stock options and equity
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career growth and professional development

As a Customer Experience Engineer at blithequark, you can expect to work in a fast-paced, dynamic environment with a team of talented professionals who are passionate about delivering exceptional customer experiences. You'll have the opportunity to work on complex technical problems, collaborate with cross-functional teams, and contribute to the development of innovative solutions that drive business growth.

How to Apply

If you're excited about the opportunity to join our team and contribute to the success of our customers, please submit your application, including your resume and a cover letter that highlights your relevant experience and qualifications.

We can't wait to hear from you and explore how you can help us revolutionize customer experience at blithequark!