Experienced Customer Service Representative - Work from Home - Delivering Exceptional Solutions and Support at Blithequark

Join the Blithequark Team as a Customer Service Representative

Blithequark is a leading digital transformation company that rethinks and rebuilds processes for the digital age. With over 35 years of experience, we have been helping customers globally across various industries achieve greater agility through transformed and automated customer experiences. We are now looking for highly skilled and enthusiastic Customer Service Representatives to join our team and deliver exceptional service and solutions to our customers.

About the Role

As a Customer Service Representative at Blithequark, you will be working in a high-energy environment, handling inbound calls from customers, and providing solutions to their inquiries. You will be working with leading technologies and systems, and you will have a dedicated team of leaders and peers to support you. If you excel at handling customer inquiries, are an active listener, and have a proven track record of hitting sales targets, this could be the perfect opportunity for you.

Key Responsibilities:

• Handle customer inquiries of varying types and provide solutions to their problems
• Leverage probing question skills to understand customer needs and provide personalized support
• Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn
• Provide exceptional customer service and support to ensure customer satisfaction
• Work collaboratively with the team to achieve sales targets and meet goals
• Utilize Microsoft Office tools and other software applications to manage customer interactions and data

What We Offer

At Blithequark, we offer a competitive and supportive work environment that fosters growth and development. Here are some of the benefits and perks we offer:

Compensation and Benefits:

• Competitive pay rate: $15.00 - $20.00/hr
• Medical, dental, and vision benefits
• Paid training and PTO
• Advancement opportunities: 80% of our frontline leaders have been promoted from within
• Additional pay incentives and monthly rewards & recognition programs
• Employee discounts
• EAP & Health and Wellness programs, including a personal trainer

Work Environment:

• Work from home opportunity with a flexible schedule (anywhere from 6am-12am PST)
• 8-hour per day shift, 5 days per week
• All technical equipment needed to be successful in a remote work environment
• Opportunity to work with leading technologies and systems

Qualifications

To be successful as a Customer Service Representative at Blithequark, you will need to possess the following qualifications:

Essential Qualifications:

• Excellent verbal and written communication skills
• Strong multitasking abilities
• Driven by solving problems and meeting goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Preferred Qualifications:

• Previous experience in a call center or customer service environment
• Experience with sales and negotiation techniques
• Strong analytical and problem-solving skills

Requirements to Work from Home:

• A quiet and distraction-free, secure place to work
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster, the better!)
• In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• Wireless and/or satellite Internet Service Providers are not compatible with our systems
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our employees have the opportunity to develop new skills, take on new challenges, and advance in their careers.

Work Environment and Company Culture

At Blithequark, we strive to create a work environment that is supportive, inclusive, and fun. We value diversity, equity, and inclusion, and we are committed to creating a culture that reflects these values. Our employees are encouraged to share their ideas, feedback, and concerns, and we foster an open-door policy that promotes transparency and communication.

Why Join Blithequark?

If you are looking for a challenging and rewarding career opportunity that offers growth, development, and a supportive work environment, then Blithequark is the perfect place for you. We are a company that values its employees and is committed to making a positive impact in the world. Join our team today and become a part of our mission to deliver exceptional customer experiences.

How to Apply

If you are excited about this opportunity and believe that you have what it takes to be a successful Customer Service Representative at Blithequark, please apply now. We look forward to hearing from you and discussing this opportunity further.