Experienced Full-Time Customer Service Representative - Remote MLS Service Desk Analyst for Innovative Real Estate Technology Solutions

Join the Award-Winning Support Team at blithequark

blithequark, a leading provider of Multiple Listing Service (MLS) programs and tools for the real estate industry, is seeking a highly skilled and customer-focused Full-Time Support Center Analyst to join our renowned Support Team. As a vital member of our team, you will have the opportunity to provide exceptional customer care, troubleshoot issues, and contribute to the development of cutting-edge solutions that empower real estate professionals to succeed.

About blithequark and the Industry

The real estate industry has undergone significant transformations with the introduction of new MLS programs and tools. At blithequark, we believe that MLS providers play a crucial role in driving innovation and excellence in the industry. As a leader in the field, we continually pioneer new technologies to support real estate professionals and help them stay ahead of the curve. Our mission is to provide comprehensive solutions, including the top-rated MLS system, connectMLS, and exceptional customer support.

Who You Are

As a Customer Service Representative - Remote MLS Service Desk Analyst, you will be an integral part of our Support team. Your passion for delivering outstanding customer experiences and your ability to effectively communicate with customers will help us maintain our position as a top contact center in the industry. You will be the first point of contact for many of our customers, and your expertise will enable you to resolve issues, provide solutions, and gather valuable feedback.

Key Responsibilities

• Provide exceptional customer care via phone, email, chat, and other platforms, ensuring prompt and effective resolution of issues.
• Troubleshoot and resolve technical issues related to blithequark's products and services, including interactions with Operating Systems, Internet Browsers, and third-party software.
• Manage a high volume of inbound calls, emails, and chats, prioritizing and resolving issues in a timely manner.
• Identify and report system bugs, contributing to the development of new products and services.
• Collaborate with other teams to address customer needs and concerns.
• Participate in testing new products and services, providing valuable feedback and insights.
• Maintain accurate and detailed logs and documentation of customer interactions.
• Stay up-to-date with product updates, releases, and industry developments.

Essential Qualifications and Skills

• 2+ years of experience in customer service, preferably in a call center environment.
• Strong customer service skills, with the ability to communicate effectively and empathetically.
• Basic computer troubleshooting skills and proficiency with multiple browsers and Microsoft Office software.
• Excellent writing and communication skills, with the ability to clearly articulate solutions and provide detailed documentation.
• Real estate knowledge is a plus, but not required.
• Ability to multi-task, prioritize, and manage a high volume of customer interactions.
• Detail-oriented and achievement-focused, with a positive attitude and a willingness to learn.

Preferred Qualifications and Skills

• 1+ year of experience in real estate administration.
• 2+ years of experience in a call center environment.
• Familiarity with Freshdesk or similar ticketing systems.
• Experience with technology products and services, particularly in the real estate industry.

What We Offer

At blithequark, we are committed to providing a supportive and dynamic work environment that fosters growth and development. Our benefits package includes:

• Competitive salary and benefits package.
• 401(k) and 401(k) matching.
• Dental, health, and vision insurance.
• Flexible schedule and work-from-home options.
• On-the-job training and professional development opportunities.
• Paid time off and parental leave.

Why Join blithequark?

By joining our team, you will have the opportunity to work with a leading provider of real estate technology solutions, contributing to the development of innovative products and services that empower real estate professionals to succeed. Our culture is built on a foundation of teamwork, collaboration, and a passion for delivering exceptional customer experiences.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities Employer

blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality.