**Director, Partner & Customer Service (Remote) – Join blithequark's Dynamic Team**

At blithequark, we're not just a company – we're a community of passionate individuals driven by a shared purpose to deliver exceptional customer and partner experiences. As a leader in the industry, we're committed to fostering a culture of inclusivity, innovation, and growth. We're now seeking a seasoned Director, Partner & Customer Service to join our remote team and help shape the future of our contact center operations. **About blithequark** blithequark is a forward-thinking organization that has always been at the forefront of innovation and customer-centricity. Our journey began with a simple yet powerful idea – to create a workplace where every individual feels valued, empowered, and inspired to make a difference. Today, we're a global leader in the industry, with a reputation for excellence, integrity, and a passion for delivering exceptional experiences. **The Role** As our Director, Partner & Customer Service, you'll be responsible for leading the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence. **Key Responsibilities** - Model leadership behaviors that are grounded in blithequark's Mission and Values, driving the engagement, development, and performance of all members of the team. - Set goals and actively provide partners with coaching, feedback, and development opportunities. - Identify, understand, and align with customer needs and develop strategy, plans, budgets, and deliver world-class operations and services. - Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials. - Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations. **Essential Qualifications** - 10 years' experience leading contact centers and/or customer experience centers. - 5+ years' experience leading contact centers in an outsourced environment (preferred). - Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology. - Experience developing and implementing operations improvement strategies for global contact centers. - Comfortable with a fast-paced environment and all aspects of change management. - Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers. - Experience leading transformation and continuous improvement initiatives. - Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration. - Has experience leveraging Lean, Six Sigma, or similar methodologies. - Demonstrated track record of results and improvements. **Preferred Qualifications** - Master's degree. - Experience working in a remote or hybrid work environment. **What We Offer** At blithequark, we're committed to providing a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include: - 100% tuition coverage through our blithequark College Achievement Plan. - Health coverage with a variety of plans to choose from. - Stock & savings programs like our equity reward program, Bean Stock. - Flexible scheduling and opportunities for paid time off. - A flexible workplace that allows for hybrid work, with the option to work remotely up to two days per week (for those living in the greater Seattle area). **Why Join Us?** - Be part of a dynamic team that's passionate about delivering exceptional customer and partner experiences. - Enjoy a fast-paced and collaborative work environment that's always evolving. - Have the opportunity to make a meaningful impact on our customers and partners. - Develop your skills and expertise through ongoing training and development opportunities. - Be part of a company that's committed to creating a diverse and welcoming workplace. **How to Apply** If you're a motivated and experienced leader who's passionate about delivering exceptional customer and partner experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunities employer and welcome applications from diverse candidates. **Equal Employment Opportunity** blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. blithequark is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [insert contact information]. Apply for this job