**Experienced Healthcare Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a global leader in digital business services, is seeking a talented and motivated Healthcare Customer Service Representative to join our remote team. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered services to help the world's top brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. **Benefits of Working with blithequark** At blithequark, we offer a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being and financial security * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to foster a positive and inclusive work environment **Teleperformance and You** As a Healthcare Customer Service Representative at blithequark, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiencing a new challenge every day. As you grow and develop your skills, you will discover the limitless opportunities available at blithequark. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and rose to the pinnacle of the company. At blithequark, the sky is truly the limit! **Responsibilities** As a Healthcare Customer Service Representative, your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions, issues, and concerns * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **Qualifications** We are seeking fearless individuals who are inspired to deliver exceptional customer experiences. To be considered for this role, you will need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience (preferred) * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Work from Home Requirements** To ensure a seamless remote work experience, you will need: * A reliable internet connection with the following specifications: + Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms * Proof of internet speed required * A clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we strive to create an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Teleperformance is an Equal Opportunity Employer** **Employment Type:** FULL_TIME If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Apply for this job