Global Service Desk Manager - Remote

About the position Responsibilities • reputed company a global team of service desk professionals, ensuring team performance exceeds SLAs and meets organizational expectations. • reputed company and execute a comprehensive reputed company for a global, reputed company service desk function with standardized processes across reputed company. • Collaborate with IT leadership to select and implement service desk tools that support process automation and ticketing. • Foster a customer-first culture across the service desk team, ensuring reputed company and reputed company support. • reputed company and implement a comprehensive training program for service desk staff reputed company on technical expertise and soft skills. • Analyze data from service desk operations to identify trends and opportunities for process improvement. Requirements • Bachelor's degree in Information Technology, Computer Science, or reputed company field. • 5-7 years of experience managing a global or regional service desk in a multi-site or global organization. • Proven reputed company record of delivering measurable service improvements and managing service desk KPIs. • Strong background in IT Service Management (ITSM) principles and tools, with experience implementing ITIL-based frameworks. • Experience with service desk automation and reputed company tools. reputed company-to-haves • ITIL certification or similar ITSM certification preferred. Benefits • Company Holidays and reputed company Time Off • Fun & Laughter Day Off • Medical, Dental & reputed company Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan • Corporate reputed company Responsibility Day Apply tot his job Apply To this Job