Coordinator, Sales & Artistry - Austin

About the position Responsibilities • Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI's) - examples; Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking. • Determine individual and team sales targets to meet and exceed plan. • Communicate agreed targets and work with direct reports to identify and deliver sales objectives. • Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement. • Inspire and motivate CT door teams to drive sales via the 'Tilbury Touch' when Sales & Artistry Coordinator is not in door. • Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs. • Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations. • Responsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the company guidelines. • Think creatively to ensure business growth year over year. • Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door. • Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing. • Manage customer queries, using sound judgement and a goal of achieving positive outcomes. • Work collaboratively with the Education team to provide continuous, relevant, and effective training and development. • Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate. • Proactive use of the Retailer customer database for direct clientele opportunities in the air and on the ground. • Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally. • Lead by example through continuously improving and evolving personal artistry skills. • Personally maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attire. • Proactively anticipate staffing and support needs for driving sales. • Create a positive, cohesive, cooperative team culture in store. • Facilitate high impact trainings that include key in-store Retailer trainings. • Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings and a collaborative leadership style. • Recognize and celebrate great performance. • Encourage completion of LMS courses and provide follow-up on retention checks. • Attend and participate in Seasonal School and partner with Area Trainer on at counter follow-up plan. • Assist Area Trainer with Start of a Dream/CMA new hire onboarding. • Implement door development plans and schedule support to address business growth needs. • Ensure that the counter is 'customer ready' from open to close of business. • Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales. • Schedule to optimize coverage according to customer flow and business needs. • Control store expenses (i.e. counter consumables) within budget guidelines. • Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office. • Maintain excellent counter hygiene standards. • Maintain technology on counter, to include screens, iPad and music. • Raise operational and VM issues for resolution in a timely manner. • Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms. • Accountable for completing all administrative assignments by their due date. • Establish and develop a cooperative and mutually respectful relationship with the entire store team. • Maximize ROI by scheduling time in store during peak business hours, including weekends. • Build relationships that are meaningful through strong communication, reliability, and partnership. • Maintain the store standards and policies at all times. • Proactively suggest win-win opportunities to drive sales within store. Requirements • 2 plus years of Beauty industry experience. • 2 plus years of Beauty retail management. • Be willing to travel 75% of the time. • Intermediate skills in MS Office including MS Word, Excel, and Outlook. • Excellent numerical and analytical skills. • Ability to influence others. • Excellent communicator, both written and oral. • Demonstrated ability in creating sales strategy and consistently achieving sales plan. • Demonstrated success in developing winning teams. • Must possess strong strategic thinking and decision-making skills. • Must be able to create winning partnerships with retailers. Benefits • Generous staff discount to use on all products • Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets • Medical, dental, and vision benefits • Commuter Benefits (Pre-tax) • Flex Spending Account (FSA) • Employee Assistance Program (EAP) • 401(k) with Company match • Paid Time Off • Birthday PTO Apply tot his job Apply To this Job