[Hiring] Prior Authorizations Specialist @Pure Infusion Suites
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Role Description
The Prior Authorization Specialist is a vital team member responsible for efficiently managing the prior authorization process to ensure seamless patient care and timely treatment. This position requires a solid understanding of medical benefits, step therapy, and authorization policies, along with exceptional organizational, communication, and problem-solving skills.
• Processes prior authorizations accurately and efficiently, including reviewing step therapy, minimum authorization requirements, and payer-preferred medications.
• Manages appeals and denials, escalating cases when necessary, and follows appropriate payer protocols.
• Analyzes insurance policies for each case and communicates with internal teams or providers to obtain needed documentation when the case does not align with policy.
• Verifies insurance benefits and determines in-network (INN) or out-of-network (OON) status across various payers and states under Intake standards.
• Evaluates medical and pharmacy benefits to determine patient eligibility for treatment.
• Maintains clear, professional communication with providers, patients, internal teams, and stakeholders.
• Accurately documents all case-related conversations and updates within Salesforce within required timeframes.
• Prioritizes personal tasks and authorizations to ensure timely completion and follow-up.
• Collaborates with internal team members (e.g., PACs, clinical staff, sales) to gather or clarify case information.
• Investigates and resolves complex cases using strong critical thinking and problem-solving skills.
• Organizes and manages authorization workload efficiently to meet performance goals.
• Follow and produce by Intake standards for accuracy and completion standards.
Qualifications
• Minimum 2-3 years of experience as a Medical Assistant (MA), with direct prior authorization and biologic therapy experience.
• Proven ability to interpret clinical documentation and understand commercial and Medicare Advantage policies, including Local Coverage Determinations (LCDs).
• Strong experience working with systems like Salesforce, WeInfuse, and AMD.
• Background in a specialty field such as Rheumatology, Gastroenterology, Dermatology, Neurology, or Immunology preferred.
• Excellent communication and customer service skills with both clinical teams and patients.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Strong documentation habits and time management skills.
Requirements
• High School diploma or equivalent required.
• Certification or formal training as a Medical Assistant required.
• Biologic Authorization experience required.
• Must meet U.S. employment eligibility requirements.
• Proficiency with EMRs, CRMs (Salesforce), and prior authorization systems.
• Works comfortably in software like a PMS or EMR to track information, schedule and make notes.
• Ability to meet U.S. employment and eligibility requirements.
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