[Remote] Customer Happiness Associate [1099 - Contract]
Note: The job is a remote job and is open to candidates in USA. Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member's military life cycle. They are seeking a Customer Happiness Associate to deliver outstanding customer support, ensure customers feel valued, and collaborate with internal teams to resolve issues.
Responsibilities
• Deliver outstanding customer support via Intercom, our primary customer service tool.
• Respond promptly and professionally to inquiries, troubleshoot issues, and provide solutions.
• Ensure customers feel heard, supported, and valued throughout their interaction with Sandboxx.
• Collaborate with internal teams (engineering, product, operations) to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and feedback in Intercom.
• Identify common customer pain points and share insights to help improve processes, tools, and product features.
• Uphold Sandboxx’s commitment to providing compassionate, mission-driven support.
Skills
• 2+ years of customer service experience in a remote, digital-first environment.
• Proficiency with Intercom or similar customer support platforms (e.g., Zendesk, Freshdesk, Help Scout).
• Strong written communication skills - clear, concise, and empathetic.
• Ability to manage multiple conversations and priorities at once.
• Reliable, self-motivated, and comfortable working independently as a contractor.
• Tech-savvy and able to learn new systems and processes quickly.
• Experience supporting mobile apps, subscription services, or e-commerce customers.
• Familiarity with military culture or prior experience supporting military families.
• Available to cover 8 hours on the weekend
Company Overview
• Sandboxx is a military media and technology company. It was founded in 2013, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.sandboxx.us/.
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