Remote Outbound Call Agent (Non-Sales) - Survey Data Collection & Public Opinion Research Expert

Join the Sirius Support Team: Revolutionizing Customer Support through Technology

At Sirius Support, a fully-remote outsourcing organization under the umbrella of Workwarp, we're on a mission to redefine the customer support landscape through innovative technology and a people-centric approach. With a rich history of 40 years of combined experience among our founders in building and leading high-performing teams across various industries, we've created a unique culture that prioritizes development, coaching, and care for our employees.

Our Culture: Embracing Diversity, Inclusivity, and Continuous Improvement

We're a fun, remote family that thrives on diversity, inclusivity, and respect. Our work environment is designed to foster a healthy work-life balance, and we encourage our employees to grow both personally and professionally. With a strong emphasis on communication and teamwork, we rely on each other to produce top-notch results. Our success mantra is built around continuous improvements, where we Define, Measure, Analyze, Improve, Control, and Repeat to ensure we're always moving forward.

The Role: Outbound Call Agent (Non-Sales) for Survey Data Collection

We're seeking a highly motivated and skilled Outbound Call Agent to join our team in conducting surveys and gathering public opinion data. As a key player in our operations, you'll be responsible for making outbound calls to potential voters, handling objections professionally, and accurately recording survey responses. If you're a committed, adaptable, and tech-savvy individual with excellent communication skills, we want to hear from you!

Key Responsibilities:

• Conduct outbound calls to potential voters to gather survey data, demonstrating a high level of drive and determination.
• Handle and overcome objections professionally to ensure survey completion, showcasing your ability to think on your feet.
• Accurately enter survey responses into our system, with a keen attention to detail to ensure data quality.
• Participate in daily and weekly team and group meetings, as well as coaching sessions to continuously improve your skills.
• Work on rotating shifts as needed, demonstrating flexibility and a commitment to achieving campaign goals.

Essential Qualifications:

• Prior experience in customer service, sales, or survey support in a high-volume, high-quality environment.
• Excellent communication and interpersonal skills, with the ability to articulate survey questions clearly and record responses accurately.
• Proficient typing skills for efficient data entry, with a focus on accuracy and attention to detail.
• A proactive, go-getter attitude with a commitment to achieving campaign goals and a passion for public opinion research.
• A stable internet connection of at least 50 Mbps up and down, a laptop or desktop with a dual-core processor and at least 8GB of RAM, a webcam, and a headset.
• A quiet, dedicated workspace with minimal distractions.
• Excellent command of the English language - comprehension, spoken, and written.

Preferred Qualifications:

• Experience in a political campaign or public opinion research environment.
• A strong understanding of survey research methods and data analysis.
• Previous experience working in a fast-paced, dynamic environment with a high level of professionalism and ethical standards.

Skills and Competencies:

• Strong interpersonal and communication skills, with the ability to build rapport with respondents.
• Resilience and the ability to stay motivated during repetitive tasks, with a focus on achieving high-quality results.
• Agile approach to handling various challenges and scenarios during calls, with a commitment to continuous improvement.
• Concise and precise communication skills to clearly articulate survey questions and record responses accurately.

What We Offer: Career Growth, Learning Benefits, and a Competitive Package

As a member of our team, you'll have the opportunity to work with highly skilled professionals and gain hands-on experience in a variety of areas. You'll be exposed to multi-disciplinary projects and participate in daily and weekly coaching sessions to help you grow professionally. Our competitive compensation package includes a salary that reflects your skills and experience.

Work Environment and Company Culture Highlights:

• A fully-remote work environment that allows you to work from the comfort of your own home.
• A fun, inclusive, and diverse company culture that prioritizes employee well-being and growth.
• Regular employee engagement and development opportunities to help you stay motivated and engaged.
• A commitment to continuous improvement, with a focus on defining, measuring, analyzing, improving, controlling, and repeating our processes.

Compensation, Perks, and Benefits:

We offer a competitive salary and a comprehensive benefits package that includes opportunities for career growth and professional development. Our remote work environment allows you to enjoy a better work-life balance, and we're committed to providing a supportive and inclusive culture that fosters employee well-being.

Join Our Team: Take the First Step towards a Rewarding New Role

If you're a motivated and skilled Outbound Call Agent looking for a new challenge, we want to hear from you! Apply now to join our team and take the first step towards a rewarding new role that offers career growth, learning benefits, and a competitive package. Seize this opportunity to make a significant impact and be part of a dynamic team that's shaping the future of customer support.

Don't miss out on this exciting opportunity to join our team and be part of a company that's revolutionizing the customer support landscape. Apply now and start your journey towards a fulfilling and challenging career with Sirius Support!