Experienced PC Support Technician for 24/7 Aerospace Operations - Collins Aerospace

Join the Team Redefining Aerospace

At Collins Aerospace, a Raytheon Technologies company, we're not just building the future of aerospace; we're redefining it. Through the combination of Rockwell Collins and United Technologies Aerospace Systems in 2018, we've become a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Our dedication to tackling the toughest challenges and our commitment to innovation have positioned us at the forefront of this rapidly evolving sector.

About the Role

We're seeking an experienced PC Support Technician to join our team based out of West Palm Beach, Florida, near the Palm Beach International Airport. As a PC Support Technician, you will play a crucial role in providing top-notch technical support for computers, servers, peripherals, and associated networks in a face-to-face customer environment. This is a unique opportunity to work in a dynamic, 24x7x365 environment, ensuring the smooth operation of our critical systems.

Key Responsibilities

• Install and replace hardware (computers, printers, laptops, etc.) and validate solution implementation.
• Respond to trouble calls from customers, providing timely and effective solutions.
• Troubleshoot and identify hardware errors in computers, printers, laptops, and other peripherals.
• Manage assets, spares, and consumables, ensuring efficient inventory control.
• Perform quarterly preventative maintenance on workstations and peripherals to prevent issues before they arise.

Qualifications and Skills

Basic Qualifications

• High School Diploma or equivalent (AA/AS degree or other 2-year post-high school training) with a minimum of 4 years of relevant experience.
• In the absence of a High School diploma, a GED or AA/AS degree, 6 years of relevant experience is required.
• Must be a U.S. Person/Permanent Resident ("Green Card" holder).

Preferred Qualifications

• A minimum of 1 year of experience in a field technician role or comparable experience.
• Knowledge and experience with Windows 7 and 10 platforms.
• Strong troubleshooting skills, with the ability to identify hardware errors.
• Understanding of SLAs, severity levels, and industry best practices.
• Excellent communication skills, both verbal and written, in English and French.
• Experience with asset, spares, and consumables management.

What We Offer

At Collins Aerospace, we're committed to not only providing you with a challenging and rewarding role but also with a comprehensive benefits package that supports your well-being and career growth. Our benefits include:

• Competitive salary and generous 401(k) plan with employer matching funds and separate employer retirement contribution.
• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Tuition reimbursement program and Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.
• Birth, adoption, parental leave benefits, and adoption assistance.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Wellness rewards program and virtual doctor visits.
• Child and elder care services.

Career Growth and Learning

As a PC Support Technician at Collins Aerospace, you'll be part of a team that values innovation and continuous learning. You'll have opportunities to develop your skills in a dynamic environment, working with cutting-edge technology and collaborating with experienced professionals. Our commitment to diversity and inclusion ensures that you'll be working in a culture that fosters creativity, teamwork, and mutual respect.

Work Environment and Culture

Collins Aerospace is dedicated to creating a work environment that is inclusive, collaborative, and supportive. We believe in fostering a culture where every employee can share their ideas and passions, contributing to our mission to redefine aerospace. As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating a workplace that reflects the communities we serve.

Why Join Us?

By joining Collins Aerospace as a PC Support Technician, you'll be part of a team that's pushing the boundaries of what's possible in aerospace. You'll have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our customers. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your career to new heights and be part of a team that's redefining aerospace, please submit your application today. We can't wait to welcome you to our team!

Collins Aerospace is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.