Experienced Mortgage Relationship Manager – Remote Opportunity for Career Growth and Development in Non-QM Lending

Introduction to NQM Funding, LLC

NQM Funding, LLC is a leading secondary market investor in the Non-QM space, operating both wholesale and correspondent channels. Our company is dedicated to providing cutting-edge Non-QM programs, excellent service, and competitive pricing to our clients. We believe in fostering a culture of innovation, teamwork, and customer satisfaction. As a top player in the industry, we are committed to rewarding talent and providing a comprehensive total rewards package to our employees.

Job Overview

We are seeking a highly skilled and experienced Relationship Manager to join our TPO Operations team. As a Relationship Manager, you will be the primary point of contact between our clients and internal departments, responsible for managing loans through the pipeline and providing exceptional customer support. This is a remote position that offers the opportunity to work independently and collaboratively as part of a dynamic team.

Key Responsibilities

• Oversee loans throughout each stage of the process, working with clients to obtain necessary conditions to move the loan through the process
• Serve as the point of contact for any issues or escalations from clients and/or Account Executives
• Partner with Account Executives on pipeline management and client relationship development
• Provide loan status updates to clients throughout the loan process
• Manage lock expirations and estimated closing dates
• Lead onboard training for new clients, including training on our portal and/or how to do business with NQM Funding, LLC
• Demonstrate knowledge of our TPO or NDC Portal to help clients with issues and add documents needed for underwriting
• Be available to clients and Account Executives to answer underwriting questions on non-QM programs, including working with underwriting and/or management on possible condition and documentation alternatives
• Communicate needed items to complete a requested review to requestors and Account Executives
• Maintain company service level and turn-time standards
• Stay up-to-date with changes to underwriting guidelines
• Coordinate with management, sales, and underwriting to improve efficiencies and customer service within the department and across other departments within the TPO or NDC division
• Perform other related duties as assigned

Essential Qualifications

To be successful in this role, you should have:

• 3-5 years of mortgage lending experience, preferably at a senior processor or junior underwriter level
• Strong attention to detail and organizational skills
• Excellent communication, interpersonal, and PC skills, including demonstrated rapport-building abilities
• Ability to work independently with frequent interruptions and communicate effectively with people at all levels
• High school diploma or equivalent required; a combination of experience and education will be considered

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Knowledge of Non-QM lending programs and guidelines
• Familiarity with mortgage industry software and technology
• Previous experience in a customer-facing role, preferably in a mortgage lending or financial services environment

Skills and Competencies

To excel in this role, you should possess:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to build and maintain strong relationships with clients and internal stakeholders

Career Growth Opportunities