Experienced Remote Benefits Call Center Representative – Delivering Exceptional Customer Service and Driving Business Growth through Effective Communication and Problem-Solving Skills
Introduction to Conduent and Our Mission
At Conduent, we pride ourselves on delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we strive to create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Benefits Call Center Representative, you will be an integral part of our team, personally thriving, making a difference, and being part of a culture where individuality is noticed and valued every day.
About the Role and Responsibilities
As a Benefits Administration Services Associate II, you will be responsible for responding to client-specific inquiries through multiple channels, including telephone and web correspondence. Your primary goal will be to provide exceptional customer service, assisting participants with the information needed to make informed decisions. Your key responsibilities will include:
- Responding to client inquiries in a timely and professional manner, ensuring that all interactions are handled with empathy and understanding.
- Assisting participants with information needed to make informed decisions, providing clear and concise explanations of benefits and services.
- Completing transactions related to customer inquiries with limited supervision, meeting timeliness and accuracy standards.
- Explaining participant forms and providing guidance on completion, ensuring that all necessary documentation is accurate and up-to-date.
- Completing follow-up and call backs in a timely manner, escalating issues as appropriate to ensure prompt resolution.
- Gathering information to keep customer profiles and accounts up-to-date, maintaining accurate and detailed records.
- Providing great customer service, ensuring that all interactions are positive and professional.
Requirements and Qualifications
To be successful in this role, you will need to possess the following qualifications:
- A High School Diploma or an equivalent level of education, demonstrating a strong foundation in communication and problem-solving skills.
- Ability to successfully pass a criminal background check and drug test, ensuring a safe and secure work environment.
- Demonstrated problem-solving skills, with the ability to think critically and outside the box.
- Ability to type a minimum of 20 WPM (words per minute) on a computer, with strong data entry and keyboarding skills.
- Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship, ensuring compliance with all relevant laws and regulations.
Essential Skills and Competencies
In addition to the above qualifications, you will need to possess the following essential skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
- Ability to work independently and as part of a team, demonstrating a strong sense of collaboration and teamwork.
Career Growth Opportunities and Learning Benefits
At Conduent, we are committed to the growth and development of our associates. As a Remote Benefits Call Center Representative, you will have access to a range of career growth opportunities and learning benefits, including:
- Paid training and development programs, designed to enhance your skills and knowledge.
- Career advancement opportunities, with the potential to move into leadership or specialized roles.
- Full benefit options, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan.
- A great work environment, with a focus on collaboration, teamwork, and open communication.
Work Environment and Company Culture
At Conduent, we pride ourselves on our positive and inclusive company culture. As a Remote Benefits Call Center Representative, you will be part of a dynamic and supportive team, with a focus on:
- Collaboration and teamwork, with regular opportunities for feedback and recognition.
- Open communication, with a focus on transparency and honesty.
- Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment.
- Work-life balance, with flexible scheduling and remote work options.
Compensation, Perks, and Benefits
As a Remote Benefits Call Center Representative, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary, with a range of $31,200 - $39,000 per year.
- Paid training and development programs, designed to enhance your skills and knowledge.
- Full benefit options, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan.
- A great work environment, with a focus on collaboration, teamwork, and open communication.
Conclusion and Call to Action
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. As a Remote Benefits Call Center Representative, you will be part of a dynamic and supportive team, with a focus on collaboration, teamwork, and open communication. Don't miss out on this chance to join our team and build a rewarding and challenging career. Apply today and let's build the future together!
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