**Experienced Remote Chat Agent - Automotive Customer Engagement - Flexible Work Arrangement & Competitive Salary**

Join the Team at Better Car People, LLC - Leader in Automotive Customer Engagement

Are you a motivated and customer-focused individual looking for a flexible and rewarding career opportunity? Better Car People, LLC, a pioneer in Automotive Customer Engagement, is seeking a talented Remote Chat Agent to join our dynamic team! As a Remote Chat Agent, you will play a crucial role in delivering exceptional customer experiences through timely and engaging responses to customer inquiries. We offer a unique blend of remote work flexibility, competitive salary, and a comprehensive benefits package to ensure our employees are happy and motivated.

About Better Car People, LLC

At Better Car People, LLC, we are passionate about revolutionizing the automotive industry through innovative customer engagement solutions. Our employees are the backbone of our success, and we strive to create a work environment that is supportive, inclusive, and rewarding. We believe in empowering our team members to grow and develop their skills, and we offer various learning and development opportunities to help them achieve their career goals.

Key Responsibilities

As a Remote Chat Agent, your primary responsibilities will include:

• Responding to Inbound Chat/Text Messages: Engage with customers in a timely and professional manner, providing thoughtful and grammatically correct responses to their inquiries.
• Conversation Engagement: Respond to conversations within 1 minute of receipt, ensuring that customers receive prompt attention and support.
• System Error Reporting: Identify and report system errors or anomalies, helping us to continuously improve our processes and technology.
• Conversation Volume: Work a set minimum number of conversations per hour, ensuring that we meet our customer engagement goals.
• Performance Metrics: Maintain an ERA (Error Rate Average) of 10% or lower, with opportunities for coaching and development if needed.
• Software Platform Management: Operate within multiple software platforms, demonstrating your technical skills and adaptability.

Education & Skills Required

To be successful as a Remote Chat Agent, you will need:

• Automotive Industry Knowledge: Familiarity with the automobile industry, including makes and models of vehicles.
• High-Speed Internet Access: Reliable high-speed internet access to perform your job duties.
• High School Diploma or GED: A high school diploma or equivalent is required.
• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to provide clear and concise responses.
• Technical Skills: Proficiency in using multiple software platforms and technology tools.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Customer Service Experience: Previous experience in customer service, sales, or a related field.
• Automotive Industry Experience: Direct experience working in the automotive industry, either in sales, customer service, or a related role.
• Multitasking Abilities: Proven ability to multitask and handle multiple conversations simultaneously.

Work Schedule

As a Remote Chat Agent, you will work a set schedule, which may be subject to change based on department needs. Our current schedules include:

• Schedule Option 1: Wednesday (11:00 AM - 9:00 PM), Thursday (11:00 AM - 9:00 PM), Friday (11:00 AM - 9:00 PM), Saturday (11:00 AM - 9:00 PM), and Sunday (OFF).
• Schedule Option 2: Monday (12:00 PM - 10:00 PM), Tuesday (12:00 PM - 10:00 PM), Wednesday (12:00 PM - 10:00 PM), Saturday (12:00 PM - 10:00 PM), and Sunday (OFF).

What We Offer

At Better Car People, LLC, we are committed to creating a work environment that is supportive, inclusive, and rewarding. Our benefits package includes:

• Competitive Salary: A competitive salary range for this role, with opportunities for growth and development.
• Remote Work Flexibility: A flexible, hybrid remote work arrangement that allows you to work from home or a remote location.
• Comprehensive Benefits Package: Affordable medical and dental insurance, 401k retirement savings plan, paid time off, and continuing education opportunities.
• Career Growth Opportunities: Opportunities for career growth and development, with a focus on promoting from within.
• Learning and Development: Access to learning and development opportunities, including training programs and workshops.

Why Join Our Team?

At Better Car People, LLC, we are passionate about creating a work environment that is supportive, inclusive, and rewarding. By joining our team, you will have the opportunity to:

• Make a Difference: Contribute to the success of our customers and our organization.
• Grow and Develop: Grow and develop your skills, with opportunities for career advancement.
• Work with a Dynamic Team: Collaborate with a dynamic and motivated team of professionals.
• Enjoy a Flexible Work Environment: Work in a flexible, hybrid remote work environment that allows you to work from home or a remote location.

Ready to Apply?

If you are a motivated and customer-focused individual looking for a flexible and rewarding career opportunity, we encourage you to apply now! Please click the link below to submit your application.

We look forward to reviewing your application and discussing this opportunity further!