Senior Product Manager - Customer Analytics for Remote Customer Support at blithequark

Unlock Your Career Potential as a Senior Product Manager - Customer Analytics at blithequark

Are you a seasoned product management professional with a passion for driving customer-centric innovation? Do you have a knack for analyzing complex data to inform product strategies that exceed customer expectations? blithequark, a leader in the retail industry, is seeking a Senior Product Manager - Customer Analytics to join our dynamic team and spearhead the development of our Client Investigation Center. As a remote work-from-home opportunity, this role offers the flexibility to work from anywhere in the USA while being part of a cutting-edge organization.

About blithequark and the Role

At blithequark, we're committed to harnessing the power of data and analytics to deliver exceptional customer experiences. As a Senior Product Manager - Customer Analytics, you will play a pivotal role in shaping the Client Investigation Center's product strategy, ensuring that our internal stakeholders have access to high-quality customer insights and analytics. This role is a unique opportunity to leverage your expertise in product management, customer analytics, and data security to drive business growth and customer satisfaction.

Key Responsibilities

• Develop and execute the product strategy for the Client Investigation Center, focusing on enhancing the quality and accessibility of customer insights and analytics for internal stakeholders.
• Define and communicate the roadmap, prioritization, and timelines for the Client Investigation Center, ensuring alignment with business objectives and customer needs.
• Oversee the development and scaling of tools to support the security and integrity of customer data analysis, ensuring compliance with data security and privacy regulations.
• Establish and track key performance indicators (KPIs) and metrics to measure the success and adoption of the Client Investigation Center within the organization.
• Stay abreast of industry trends and advancements in customer analytics, data security, and privacy, identifying opportunities for product innovation and differentiation.
• Collaborate with cross-functional teams, including Engineering, Interface, Data Ventures, and Marketing, to deliver high-quality customer analytics solutions with a strong emphasis on data security and customer privacy.

Essential Qualifications

To be considered for this role, you must meet the following minimum requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field, coupled with 7 years of experience in product management.
• Alternatively, 9 years of experience in product management or a related area, demonstrating a strong background in managing complex products and driving customer-centric strategies.

Preferred Qualifications

While not mandatory, the following qualifications are highly valued:

• Graduate degree in Software Engineering, Computer Science, Business Administration, or a related field.
• 6 years of experience as a product manager, preferably managing consumer-facing, large-scale, highly complex B2B/C products.
• A background in creating inclusive digital experiences, with knowledge of executing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Awareness of accessibility best practices and a commitment to supporting an inclusive culture.

Skills and Competencies

To succeed in this role, you should possess:

• Strong analytical and problem-solving skills, with the ability to interpret complex data and inform product strategies.
• Excellent communication and collaboration skills, with experience working with cross-functional teams.
• A customer-centric mindset, with a deep understanding of customer needs and preferences.
• Proficiency in product management tools and methodologies, with a strong background in data analysis and interpretation.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the career growth and development of our employees. As a Senior Product Manager - Customer Analytics, you will have access to:

• Professional development opportunities, including training programs and mentorship.
• Exposure to cutting-edge technologies and innovative product strategies.
• Collaboration with experienced professionals across various disciplines.

Work Environment and Company Culture

blithequark values a culture of inclusivity, diversity, and flexibility. As a remote work-from-home employee, you will enjoy:

• A flexible work environment that allows you to work from anywhere in the USA.
• A collaborative and dynamic team culture, with regular virtual interactions and feedback.
• A commitment to supporting employee well-being and work-life balance.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A salary range of $35-$45 per hour.
• Performance-based bonus awards and other incentives.
• Comprehensive benefits, including medical, vision, and dental coverage.
• Financial benefits, such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) and parental leave, among other benefits.
• Access to Live Better U, a Walmart-paid education benefit program for full-time and part-time employees.

Join blithequark and Shape the Future of Customer Analytics

If you're a motivated and experienced product management professional looking to drive customer-centric innovation, we encourage you to apply for this exciting opportunity. At blithequark, we're passionate about harnessing the power of data and analytics to deliver exceptional customer experiences. Join our team and be part of a dynamic organization that's shaping the future of retail.

Apply Now!