Experienced Customer Service Supervisor - Leading Online Digital Print Company - Full-Time Remote Opportunity with Comprehensive Benefits

Join blithequark, a Pioneer in Online Digital Printing, and Be Part of a Dynamic Team

At blithequark, we're not just a company; we're a community that thrives on innovation, customer satisfaction, and the passion to "Make Something Real" for our customers. As a leading online digital print company, we specialize in creating high-quality printed materials that help individuals and businesses tell their stories and achieve their goals. Our success is built on a foundation of great products, exceptional service, and competitive pricing, all made possible by a dedicated team that genuinely cares about people and their needs.

About the Customer Service Supervisor Role

We're on the lookout for a talented and passionate Customer Service Supervisor to join our team. As a Customer Service Supervisor at blithequark, you'll play a pivotal role in leading and supporting our Customer Service Representatives to deliver the highest level of customer satisfaction. This role is not just about supervising; it's about fostering a culture of continuous improvement, ensuring seamless day-to-day operations, and driving team growth and productivity.

Key Responsibilities

• Oversee performance metrics to drive team growth, productivity, and customer satisfaction.
• Provide comprehensive training and support to Customer Service Representatives to enhance their skills and performance.
• Assist with complex order management, ensuring timely and accurate resolution of customer inquiries.
• Resolve escalated customer issues with professionalism and empathy, turning potentially negative experiences into positive outcomes.
• Monitor customer feedback across various platforms and implement improvements based on insights gathered.
• Maintain compliance with company policies and procedures, ensuring a consistent customer experience.
• Foster and contribute to blithequark's culture of betterment, promoting a work environment that encourages learning, skill growth, and teamwork.
• Collaborate closely with the Customer Experience Manager to align strategies and initiatives that enhance customer satisfaction.
• Handle administrative duties, including attendance tracking and other related tasks, to ensure smooth operational flow.

Essential Qualifications and Skills

To succeed as a Customer Service Supervisor at blithequark, you'll need:

• A commitment to fostering a culture of betterment and helping your team achieve their goals.
• Proficient English language skills, both written and verbal.
• Previous customer service experience, preferably in a fast-paced environment such as retail or food service.
• Supervisory experience is preferred but not mandatory; strong leadership skills and the ability to work collaboratively within a team are essential.
• Experience working in deadline-driven environments and managing multiple priorities.
• Strong attention to detail, problem-solving skills, and the ability to remain composed under pressure.
• Proficiency in Microsoft Outlook and other relevant software applications.
• A high school diploma or equivalent is required.
• A reliable internet connection to perform job duties effectively.

Preferred Qualifications

• Previous experience in a supervisory role, particularly in customer service or a related field.
• A background in managing remote teams or working in a remote setting.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. As a full-time Customer Service Supervisor, you'll be eligible for:

• A competitive hourly wage ranging from $21.00 to $23.50, based on your relevant experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid Time Off (PTO) that can be cashed out as needed, along with paid holidays.
• Opportunities for professional growth and development, including performance reviews with potential raises twice a year.
• A unique benefit of FREE College - earn an Associate's degree or certifications in any field you choose, with 100% tuition covered upfront.
• PAID Volunteer Time, allowing you to give back to your community while being compensated.
• A 30% discount on personal prints, because we believe in "Making Something Real" for our team members too.

Work Environment and Culture

blithequark is committed to creating a work environment that is inclusive, supportive, and conducive to professional growth. As a remote role, you'll have the flexibility to work from anywhere, maintaining a healthy work-life balance. Our culture is built on the principles of teamwork, integrity, and continuous improvement, ensuring that every team member feels valued and empowered to contribute their best.

Why Join blithequark?

By joining blithequark as a Customer Service Supervisor, you'll not only be stepping into a challenging and rewarding role but also becoming part of a dynamic team that's shaping the future of online digital printing. You'll have the opportunity to make a real difference in our customers' lives, drive team success, and grow professionally in a company that invests in its people.

If you're passionate about customer service, leadership, and making a meaningful impact, we encourage you to apply for this exciting opportunity. "Make Something Real" with us and start your journey towards a fulfilling career at blithequark.

Application Details

To apply, please ensure you meet the essential qualifications and can commit to our full-time schedule of Monday to Friday, 8:30 AM - 5:00 PM PST. As part of our application process, you'll be asked to share your experiences and skills that make you a strong candidate for this role, including your ability to work remotely and your wage requirements based on your experience.

We look forward to welcoming a talented Customer Service Supervisor to our blithequark family!