Experienced Full Stack Customer Care Representative – Remote Work from Home Opportunity with blithequark

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Full Stack Customer Care Representative. As a leader in the e-commerce industry, we are committed to providing top-notch customer service and support to our clients. This is a unique opportunity to work from home and be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

About blithequark

blithequark is one of the world's largest online destinations for home goods and furniture. With a global presence and a commitment to industry-leading technology, we are revolutionizing the way people shop for their homes. Our company culture values diversity, inclusivity, and employee growth, providing a supportive and dynamic work environment that fosters creativity and innovation.

Job Summary

As a Full Stack Customer Care Representative at blithequark, you will play a critical role in delivering exceptional customer experiences through our customer care channels. You will work closely with our customer service team to resolve customer inquiries, provide product information, and address any concerns or issues that may arise. This is a full-time remote opportunity that requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service and support to clients through various channels, including phone, email, and chat.
• Resolve customer inquiries and concerns in a timely and professional manner.
• Utilize Filtering gear technology to find and pick orders through the Warehouse Management System.
• Proactively monitor order management systems to ensure that all orders have been received properly and that detailed descriptions are provided for any Overage/Deficiency/Damage issues.
• Identify units for storage or shipment accurately.
• Lift and move items weighing up to 75 pounds unassisted and 150+ pounds with assistance.

Essential Qualifications:

• At least 18 years of age.
• High school diploma or equivalent required; Bachelor's degree preferred.
• At least 6 months of experience in a customer care or warehouse environment.
• Ability to read and communicate in English fluently.
• Physical ability to lift and move items weighing up to 75 pounds unassisted and 150+ pounds with assistance.

Preferred Qualifications:

• Previous experience in a warehouse or distribution center environment.
• Familiarity with warehouse management systems and filtering gear technology.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

• Competitive salary: $35-45 per year.
• Comprehensive benefits package, including payday advances through PayActiv.
• Reference bonus of up to $500 per new hire.
• Opportunities for career growth and professional development.
• Employer stability and a dynamic work environment.
• blithequark organization discount.
• Useful learning experiences and training programs.
• Two $80 dinner vouchers (total value of $160) during the period of November to recognize employees' hard work and dedication.

Work Environment and Culture:

At blithequark, we value diversity, inclusivity, and employee growth. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction. We offer a dynamic and supportive work environment that fosters creativity and innovation. As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance.

Support for People with Disabilities:

blithequark is committed to providing equal opportunities to all individuals, including people with disabilities. We will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the employment process or screening, please let us know by completing our Accommodations for Candidates form.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply to join our team at blithequark. We look forward to hearing from you!

Equal Opportunity Employer:

blithequark is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, national origin, family, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.