Experienced Full-Time Air Customer Service Agent - Remote US Opportunity with Comprehensive Benefits and Travel Privileges

Join the blithequark Team as an Air Customer Service Agent

blithequark is seeking an exceptional Air Customer Service Agent to join our dynamic team. As a critical member of our customer service team, you will be responsible for providing top-notch support to our guests and travel partners across the United States. This is a unique opportunity to work remotely and be part of a leading organization in the travel and hospitality industry.

About blithequark

blithequark is a renowned company in the travel and hospitality sector, operating with a strong commitment to customer satisfaction, environmental protection, and employee well-being. Our culture is built on core values that emphasize integrity, fairness, and professionalism. We strive to create a work environment that is inclusive, supportive, and rewarding for all our employees.

Job Summary

As an Air Customer Service Agent at blithequark, you will play a vital role in ensuring seamless travel experiences for our guests. You will be responsible for handling phone calls, chat messages, emails, and voicemails related to air travel issues. Your expertise in customer service, air travel, and the Sabre airline reservation system will enable you to resolve complex issues efficiently and provide exceptional support to our guests and travel partners.

Key Responsibilities

• Answer phone calls, chat messages, emails, and voicemails related to air travel issues, providing accurate and prompt responses.
• Amend major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc.), and track and fix incomplete Passenger Name Records (PNR).
• Realign pricing within PNR to collect additional money outside final payment and certify all air tickets issued for passengers taking a flight.
• Assign ancillary services to guests when requested and process guest entertainment, crew executive travel, VIP requests.
• Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed and communicate effectively with customers, co-workers, and management.
• Consistently deliver on commitments to external and internal customers to drive customer satisfaction and demonstrate commitment through behaviors and performance aligned with our core values.
• Exhibit integrity, fairness, and professionalism in everyday conduct and perform any additional duties as assigned by leadership.

Requirements

Essential Qualifications

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• Must be legally authorized to work in the United States. blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Preferred Qualifications

• Previous experience in air travel customer service or a related field.
• Familiarity with travel industry software and systems.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

What You Can Expect

Benefits and Perks

• Cruise and travel privileges for you and your family.
• Comprehensive health benefits.
• 401(k) plan.
• Employee Stock Purchase Plan.
• Training and professional development opportunities.
• Tuition and professional certification reimbursement.
• Rewards and incentives.

Compensation

The base hourly range for this position is $15.91 to $21.49, depending on qualifications and experience.

Work Environment and Culture

blithequark is committed to creating a work environment that is inclusive, supportive, and rewarding for all our employees. Our culture is built on core values that emphasize integrity, fairness, and professionalism. We strive to provide a work environment that is flexible, dynamic, and conducive to growth and development.

This position can be 100% fully remote, US only. Please note that blithequark is not set up to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WY.

How to Apply

If you are a motivated and customer-focused individual with a passion for air travel and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA): blithequark will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [insert contact information].