Experienced Full Stack Customer Service Representative – Remote Payments and Digital Strategy at Blithequark

Join the Blithequark Family and Embark on a Journey of Growth and Opportunity

Are you ready to discover a world of possibilities, both at work and during your free time? Look no further than Blithequark, a leading organization that offers a dynamic and supportive work environment. As a Customer Service Representative in our Payments and Digital Strategy team, you will have the chance to travel the world, develop your skills, and become the best version of yourself. At Blithequark, we value flexibility, growth, and employee satisfaction, and we're excited to welcome a new team member to our remote team in Texas, USA.

About Blithequark and the Industry

Blithequark is a renowned organization that operates in the airline and financial services industry. Our company is built on a foundation of innovation, customer satisfaction, and employee engagement. We're committed to providing exceptional service to our customers and creating a positive impact on the communities we serve. With a global presence and a diverse workforce, Blithequark is an exciting place to work and grow your career.

Job Summary

We're seeking an experienced Customer Service Representative to join our Payments and Digital Strategy team at Blithequark. As a Member Services Representative, you will be responsible for handling various customer-related tasks, including check processing, direct deposits, and wire transfers. This is a remote opportunity that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Complete data entry and balancing tasks, including processing checks, deposits, and wire transfers
• Coordinate with members, vendors, and financial institutions to resolve issues and answer inquiries
• Assist other departments with fraud resolution, member inquiries, and accounting tasks
• Work on member cases and follow up on assigned tasks
• Maintain knowledge of and comply with NACHA regulations, Federal Banking laws, and company policies
• Process mortgage bills, multi-account deposits, credit card bills, and other financial transactions
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, study, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing tasks

Essential Qualifications

• High school degree or GED required
• Intermediate Excel and Word experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work extended hours in support of business needs
• Excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Mathematical calculation and data analysis skills
• Effective prioritization and time management skills
• Ability to cross-train and perform any role assigned within the department
• Professional engagement with all personnel and members
• Independence and self-motivation with strong organizational skills and attention to detail

Preferred Qualifications

• Previous customer or member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to training and development programs that will help you advance your career. You'll also have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

Our remote work environment is designed to support flexibility and work-life balance. We offer a range of benefits and perks, including travel perks, health benefits, wellness programs, and a 401(k) program. Our company culture is built on a foundation of inclusion, diversity, and respect, and we're committed to creating a positive and supportive work environment.

Compensation and Benefits

We offer a competitive salary range of $22-35 per hour, depending on experience. Our benefits package includes:

• Travel perks: access to 365 locations on over 6,800 daily flights
• Health benefits: medical, dental, prescription, and vision coverage
• Wellness programs: tools, resources, and support for employee well-being
• 401(k) program: company contributions available after one year
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and start your journey with us!