Experienced Full Stack Customer Support Specialist – Live Chat & Customer Experience at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in a Dynamic Virtual Environment

Blithequark is a pioneering company dedicated to revolutionizing the way customers interact with brands. We're seeking a highly skilled and customer-focused Chat Support Specialist to join our team. As a Chat Support Specialist at Blithequark, you will be the face of our company, providing top-notch customer service and support to our valued customers through live chat. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

About Blithequark

At Blithequark, we're committed to fostering a culture of Big Hearted, Unconventional, Tenacious, and Better Together values. Our mission is to empower customers to get the most out of their contact lens purchases while providing an unparalleled customer experience. We're a dynamic team that thrives in a virtual work environment, and we're looking for talented individuals who share our vision and values.

Key Responsibilities:

• Manage 2-3 incoming chats simultaneously using the LiveEngage (LivePerson) platform, ensuring prompt and efficient responses to customer inquiries.
• Consult customers on enhancing the value of their contact lens purchase, providing personalized recommendations and solutions to meet their needs.
• Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats.
• Deliver top-notch customer service in a fast-paced, dynamic environment, resolving customer complaints and issues in a timely and professional manner.
• Identify and resolve problems in a way that creates a positive customer experience, with the empowerment to make decisions in the moment.
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability, to ensure alignment with company goals.
• Embody Blithequark's company values: Big Hearted, Unconventional, Tenacious, and Better Together, in all interactions with customers and colleagues.

Requirements:

Essential Qualifications:

• High school diploma or equivalent experience.
• 2-3 years of minimum customer service experience, preferably in a live chat or phone support environment.
• Great typing skills (at least 40 words per minute) and technical proficiency in using software applications and tools.
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better.
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality.
• Positive, driven, and solution-oriented mentality with excellent communication and interpersonal skills.
• Ability to show up to work on time and work your scheduled shift, with flexibility to adapt to changing priorities.

Preferred Qualifications:

• Previous experience in the contact lens or eyewear industry.
• Knowledge of customer service software and tools, including LiveEngage (LivePerson).
• Experience working in a virtual team environment with remote colleagues.

What We Offer:

Compensation and Benefits:

• Competitive salary and monthly performance bonuses for those who qualify.
• Amazing medical, dental, and vision coverage for you and your family.
• 401(k) match to help you plan for your future.
• Free eye exams for your immediate family and dependents.
• Deep discounts on contact lenses, glasses lenses, and glasses frames.

Career Growth and Development:

• Ownership of your development with support from leaders dedicated to fostering growth.
• Bi-annual performance reviews to help you track your progress and set goals.
• Opportunities for career advancement and professional growth within the company.

Why Join Blithequark?

At Blithequark, we're committed to creating a work environment that's supportive, inclusive, and fun. As a Chat Support Specialist, you'll be part of a dynamic team that values collaboration, creativity, and customer satisfaction. You'll have the opportunity to make a real difference in the lives of our customers, while growing your skills and career in a company that's dedicated to excellence.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to join our team at Blithequark.